Travel Insurance Reviews for International Medical Group

I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:

a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.

b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.

c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.

I won't use them again.

Our airline cancelled our flight home from New Zealand the night before we were to come home! Spent two extra nights in Christchurch. not a hardship but IMG reimbursed to policy limits for the additional cost. Top notch service.

If you read most reviews, they are written by people who didn't file claims. After spraining both knees and ankles, this plan paid a total of $95 for crutches and nothing for small additional taxi and uber costs, since I couldn't walk. The rest of my medical was paid for by New Zealand. When I called their service number, I left a message and didn't get a call back. I finally called their emergency number and was told to go to an ER. They gave me an address, which turned out to be a doctor's office (not open at 5 a.m.). The exclusions in this policy/company are ridiculous: Charge the maximum, pay the very minimum at all costs. I would avoid them like the plague in the future and will share this information as broadly as possible.