We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I appreciate how easy it was to purchase this plan. I also think the sending of documentation and checking in with me just before departing was reassuring.
Sheryl B. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thank you for the positive rating! We strive to exceed customer satisfaction!Jul 11,2024
The trip included a
tour
Generali Global Assistance
Standard
Since I (thankfully) didn't need to use the travel insurance it is very difficult to rate it.
Julie H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The Chat people were especially helpful when I was trying to understand the coverage details.
Robin M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We were in Zimbabwe when the coup occurred November 15, 2017. When we learned of it and heard that US citizens should stay indoors, we decided along with our guide to leave Zim until we knew what was happening. We had paid for three nights stay in Hwange National Park and had one night there. We headed to Botswana and spent the next two days there until we felt that it was safe to travel back to Zim and on to Zambia to pick up our trip.
We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.
For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
We lost two nights lodging in Zim and also the park fees. We had to pay for another visa back in to Zim so the costs were not insignificant. After returning home I downloaded the form for trip interruption added ALL of the paperwork and sent it off.
For the next four weeks we heard nothing. Not an email or any acknowledgement that CSA received the package we sent. Finally I called and was told that yes, they had received it and yes, it had a tracking number but the person handling the case was on vacation. Finally this week we received an email stating that they would reimburse us a partial amt of what we had claimed. It was not the most pleasant experience and I do not know if I would ever use this insurance company again. We travel a great deal and like to know that if something goes wrong that the insurance company has our backs. The policy was over $800.
Michel P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you very much for the feedback that you have provided. Upon receiving your review to learn that you weren’t completely satisfied with your purchase, we assigned one of our “Anytime Advocates†who offered to look into the claim on your behalf. However, you replied with a very nice email stating that you believed that there was little we could do on your behalf, so we have published your review as originally submitted.
Good luck on your next trip to Armenia and Georgia in October of 2018. If you change your mind and decide to purchase travel insurance, please call Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9PM.Jan 17,2018
The trip included a
cruise
tour
Generali Global Assistance
Standard
Sold as a "comprehensive policy", it is anything but. We had a complicated, multi-part trip to Africa, including a safari followed by a cruise. The cruise line went out of business two months before we left. CSA refused to cover this, even though the paperwork implies that it does: it excludes coverage for financial insolvency **if it happens within 14 days of the purchase of the policy.** Well, this happened three months after the purchase of the policy, and it wasn't covered. We ended up rebooking the second half of our trip, which required flight & hotel changes and many change fees. Guess what? This wasn't covered either. We bought this expensive policy because we wanted to be sure everything was covered. Never again!
scott b. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred prior to your trip departure.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. Financial Insolvency is not a covered event on this specific plan.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.May 08,2017 -
Deborah
Generali Global Assistance
We’re sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased does not include coverage for supplier financial insolvency under Trip Cancellation. If you have any additional questions or concerns, please reach out to us at the number or email provided above.May 09,2017
The trip included a
tour
Generali Global Assistance
Standard
I had no problems on my trip, thus I did not have to use the services provided your company.
Beverly G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Many people disregard the need for travel insurance, but you never know if or when you will need it. In fact, I thought that I might need to use my coverage after suffering a burn in Botswana. I was happy to see that the out of country contact information was very clear on the paperwork, but even happier that I didn't need to use the plan!
Tera K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
While I did not have to file a claim, I was assured that my needs were well covered.
Ann W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Rates were much less than the tour company's rates. I didn't have to use the insurance but felt confident that all was covered. (I have made a claim in the past and it was quickly resolved to my satisfaction.)
Lynn R. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I had no issues during the trip but was glad to know that I had coverage if needed.
Margaret C. would
recommend this plan to a friend or relative.