To file a claim you need a magnifying glass. The rep laughed at me on the phone while I listened to her kids in the background. Impersonal and unprofessional. Money grab!!!
Nadine A. would not
recommend this plan to a friend or relative.
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
International Medical GroupiTravelInsured Travel SE
Very dissatisfied with this policy. Had to cancel the trip and was told we could roll the policy over. After not hearing from this company..I called to inquire. They said I had to fill out paperwork to submit. I did so and never heard anything back. What a racquet!
Kathy B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
A change in the cruise itinerary dis embarkation city was caused by the Covid-19 situation, yet the insurance company totally disregarded this as a legitimate reason for the claim. They only covered the additional costs (most of it had been reimbursed by the cruise line) in the change of airfare. No additional expenses that were incurred because of the change in flight to return home were covered. They claimed that I could not file as flight delay (it was a totally different flight from a totally different city) since I arrived home less than 12 hours from the original flight time (it was 11 hours).
Marcia O. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
We are lucky to have excellent guide GiGi. She is very professional and good educate, gave a lot information about Emirates, about people and life stile, tell the history, answer all our question. The trip to Safaris was very impressive. We had very good driver, young guy from Sri lanca.
Matvey R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Welcome back from your trip! We are pleased to hear that you had a wonderful time and had the good fortune to contract with a knowledgeable travel guide while traveling in the United Arab Emirates.
If you needed it, your International Medical Group iTravelinsured SE plan would have provided that same high level of travel insurance protection.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.