Travel Insurance Reviews for Travelex

Thank you for your feedback.

Please see the response from Travelex:
"Thank you for taking the time to express your concerns on InsureMyTrip.

Berkshire Hathaway Specialty Insurance Company is the Claim Administrator who handles all claims questions and requests, and they are unable to assist you with a Date Transfers on the policy.

We are happy that we were able to offer and finalize a Date Transfer, which will enable you to reuse the policy for a future trip.

Please contact our Customer Solutions Department at [email protected], with the new dates as soon as you have them.

Thank you again, and we look forward to insuring your future trip.

Kind Regards,

Amber"

Thank you for your feedback. The insurance provider has issued the following response:

"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.

It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.

We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.

Please contact us at [email protected] in order to discuss your One-Time Date Transfer.

Kind Regards,

Travelex Insurance Services"

Thank you for your feedback.

Please see the response from Travelex:
"We empathize with the unfortunate situation that occurred to your wife during your trip to India and we hope she has recovered well. We contacted our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, and we are happy to hear that your claim was deemed payable, and that payment was issued in July.



We would like to take this opportunity to clarify how On Call International, Travelex’s travel assistance company, offers assistance for medical emergencies that present themselves on a covered trip. On Call’s medical case process requires all patients to be evaluated by a treating physician and to have the medical information reviewed by On Call’s Medical Team to help ensure patient’s safety, in order to assist the traveler. On Call’s Medical Team specializes in flight physiology and follows guidelines set forth by the International Air Medical Transport Association and the Aerospace Medical Association to determine a patient’s fit to fly status as patient’s conditions may change at elevation. While the medical case management and fit to fly approval process can seem overwhelming, the process is important to ensure a patient is safe enough to travel home. "

Thank you for your feedback. The insurance provider has issued the following response:

"Thank you for expressing your concerns on InsureMyTrip.com.

Please note that Travelex Insurance Services, Inc. is the marketer of the travel insurance plans and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator for all claim or appeal related inquires.

In the policy details, which were sent to you on August 31, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations, and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.

Having said the above, we do empathize and recognize that coronavirus has created a difficult situation for travelers.

We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, it may be possible to obtain a Date Transfer on your policy, which allows you to apply the plan to another trip, in the future. If you would like to apply a One-Time Date Transfer to your policy, please contact us at [email protected], so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.

It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.

If you believe all or any part of your claim was wrongfully rejected or denied, you have the right to have your claim re-reviewed by BHSIC, if you are able to submit additional documentation. To submit new documentation or for claim questions, please contact BHSIC at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.


Kind Regards,

Travelex Insurance Services, Inc.

[email protected]"

We appreciate you providing your feedback. Travelex has offered the following response:

"Thank you for taking the time to post on Insure My Trip.

We have contacted the Claim Administrator, on your behalf, and have been advised that the check for reimbursement was mailed on April 7, 2020.

Thank you again, and we look forward to insuring all your future trips."

We appreciate you providing your feedback. Travelex has offered the following response:

"Thank you for taking the time to reach out to us on InsureMyTrip.

We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.

Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].

We appreciate your patience and understanding."