Travel Insurance Reviews for International Medical Group

Coverage was fine and online enrollment in the plan went well, but it took 3+ months for IMG to handle a medical claim for reimbursement of shipboard medical expenses because IMG did not accept the cruise line's on-board account statement as sufficient proof that the medical expenses had been incurred, and there was a multi-month delay in the cruise line crediting the on-board account balance to my credit card. I suppose the moral here is avoid ending a cruise with a credit balance in the on-board account, but IMG could have done considerably better.

My only complaint is the insurer dragged its feet in paying the claim. There was a perfectly legitimate claim, properly documented in the first place, but we had to jump through many hoops to get it paid. Worse there was always as long delay after each submission, so that the entire process took almost two months. Most frustrating of all was there was never a person to speak with, so I was always left wondering if I had submitted all that was needed, or whether the company was just waiting to say my time had run out to submit something needed, so they weren't paying.

I have been trying to collect my refund for my claim for over 2 months - all I get are excuses that they are busy with ski season - I would never recommend IMG as an insurance carrier