We are only showing ratings that have a written review.
The trip included a
cruise
tour
Travelex
Travel Select
After waiting 10 weeks for a response.....our claim was denied. Apparently terminating the trip early due to a worldwide pandemic and borders closing down was not a good reason. Warren Buffet should be ashamed of himself!!! No matter how I justified our claim the rep said a pandemic is not included in any of their policies.
I'll be sure to find insurance elsewhere for our next vacation.
I'll be sure to find insurance elsewhere for our next vacation.
Forrest W. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
We had scheduled a very expensive trip to the Arctic, but I had open heart surgery instead, which was a big surprise. Travelex was great and fairly prompt in paying the full amount of our coverage after a phone call or two.
Even though we didn't use it, I would strongly advise others to purchase cancel for any reason coverage and remind them that it is only good up to three days before the trip. Life is very unpredictable and there are a lot of exclusions in regular travel insurance, so buy the extra coverage.
Even though we didn't use it, I would strongly advise others to purchase cancel for any reason coverage and remind them that it is only good up to three days before the trip. Life is very unpredictable and there are a lot of exclusions in regular travel insurance, so buy the extra coverage.
Nancy R. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
-
Danika
IMT
Actually, Cancel for Any Reason Coverage can be used up to 48 hours prior to your departure date.Aug 24,2011
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"Thank you for expressing your concerns on InsureMyTrip.com.
Please note that Travelex Insurance Services, Inc. is the marketer of the travel insurance plans and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator for all claim or appeal related inquires.
In the policy details, which were sent to you on August 31, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations, and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.
Having said the above, we do empathize and recognize that coronavirus has created a difficult situation for travelers.
We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, it may be possible to obtain a Date Transfer on your policy, which allows you to apply the plan to another trip, in the future. If you would like to apply a One-Time Date Transfer to your policy, please contact us at [email protected], so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.
It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.
If you believe all or any part of your claim was wrongfully rejected or denied, you have the right to have your claim re-reviewed by BHSIC, if you are able to submit additional documentation. To submit new documentation or for claim questions, please contact BHSIC at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.
Kind Regards,
Travelex Insurance Services, Inc.
[email protected]"