Generali Global Assistance
Standard
Although I didn’t need to use the plan, I knew I was completely covered if an accident occurred. Thank you !
Dee
Dee
Donna P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The plan gave me the security of knowing I had coverage should something happen and I needed medical or other assistance. I did not need to file a claim but felt assured if the need arose.
Helen B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We took out this insurance due to a family member with Stage 4 Merkle Cell Carcinoma, not knowing how long she would last, or if we could take a long-planned week's vacation in Italy. We'd never taken trip insurance before, and decided the $175 cost was a worthwhile investment. After my sister took a turn for the worst, we decided we would have to re-book our flight with SwissAir to a time later this year after the uncertainty of my sister's condition would not be an issue. But after reading about 30 pages of the 'fine print', we realized that this cancer was a pre-existing condition and we would not be covered for her illness. Very, very disappointed in having wasted $175 on a policy that has many exclusions.
Peter W. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately we did not have to use the plan coverage, which is the only reason I cannot confirm if it "covered everything" and why I rated it a 4 star. However the woman who helped me with the program when I first signed on for the 3 passengers involved was amazing, patient, clear in explanation and very thorough both on the phone and in email follow up. I am sorry I cannot recall her name but I give her 10 stars for customer service and I would certainly use this plan again on future trips.
Thank you,
Thank you,
Debra O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, I did not have to utilize the plan. As far as I could tell it was a good deal
Christine W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I had peace of mind in case something unexpected would happen which was well worth the cost. I will always purchase this for any trips.
Marianne V. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Difficult to review when we were lucky enough to not need to file a claim. It gave us peace of mind.
Beth O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, no claim was neccessary to file, but it was reassuring to know we were covered for unforseen occurences.
Francis D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Plan administrators interpreted a diagnosis that occurred after purchase of plan, and prevented travel, as pre-existing. Subsequently , my claim was denied.. even after appeal. My travel companion's insurance company reviewers were able to understand the diagnosis was NOT pre-existing, and reimbursed her immediately, without question. VERY disappointed.
Suzanne P. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your review.
After consulting the claims department, Generali has advised that the injury occurred within the 60 day look back period prior to your effective date of coverage but did not improve. As a result, there was a possible worsening of the condition that resulted in surgery at a later date.
Since your plan did not include a preexisting condition waiver, the denial of coverage is correct according to the terms and conditions of your policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 60 day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic
test, examination, or medical treatment; or (2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy."May 31,2019-
SuzanneB
Wrong. Diagnosis of a sprained ankle(correct or incorrect) does NOT equal torn tendon and need for restructuring of ones heel. My travel companions insurance company was able to differentiate.. and refund immediatelyMay 31,2019
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SuzanneB
Earlier version? It was purchased in FebruaryMay 31,2019
The trip included a
cruise
Generali Global Assistance
Standard
My wife and I were about to depart on a long-planned (very expensive) vacation and cruise aboard the Regent Explorer. However, right before we were to leave for our flight to Italy, both of us became seriously ill and we were both hospitalized. Fortunately we had purchased our policy thru InsureMyTrip and I had selected Generali as our provider. The service from Generali could not have been better. The entire process was handled very efficiently via email. After submitting all of the forms and doctors' reports (extensive but understandable) our claim was paid immediately. Although we were very disappointed that we were unable to take our cruise, we could not be more satisfied with the service and claim processing we received from Generali. I highly recommend that anyone contemplating a trip consider Generali as their insurance provider. I should also note that Generali was extremely competitive in their pricing as well. Thank you InsureMyTrip and Generali.
Howard S. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or (emailing) [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have additional questions please contact us at the number or email provided above."