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The trip included a
cruise
tour
Travelex
Travel Select
Travelex through Insure My Trip covered us for a cruise that was cancelled due to COVID. We were able to get back all our pre-paid money (airline, hotel, cruise deposit, etc.) WITHOUT making a claim with Travelex. Travelex customer service allowed us to maintain a credit for ANY other travel for at least a year. We chose a different trip, had Travelex insure it, and as the new trip cost less than the original cruise, they refunded us the difference, "hassle-free!". We found them very customer responsive, professional and ethical.
Ronald G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Didn't need to use the plan but had peace of mind that I had one
Eugene R. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Thank goodness, we didn't need to put in a claim, but knowing we had coverage brought peace of mind.
Samuel S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Good afternoon. I did not have any problems during this trip so I will be brief. I would like to see a plan where once a claim was not submitted 10-20% of the premium can be refunded. Otherwise, the value is just not really there. The ship did not allow my daughter to participate in the Teen Center because she turned 18 on December 10, 2015 and the teen center was for children 13-17. Also, if my child has intellectual disability but she is high functioning she should have been allowed to have fun and make friends in their room for 13-17 year olds. I spoke to 7 employees on this ship and still the answer was I'm sorry Ms. Quartey, that is the policy. Meanwhile their no smoking policy was being broken every night in the Casino. Go figure.
stacey q. would
recommend this plan to a friend or relative.
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"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."