We are only showing ratings that have a written review.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
Thankfully we didn’t need to use this plan, but we did not need to worry if something happened while in Egypt. We were covered!
Harold D. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
I chose Nationwide Mutual Insurance Company Travel Plan because it is a comprehensive plan that checked all the boxes for me with my concerns of being out of the United States and what would happen if I needed medical care. I chose the option for "Cancel for any reason" just in case something happened here on my end for which it would be best for me to cancel my trip plans. Selecting this option increased the price of the package, but I decided I'd rather have this option than to not have this option. I didn't want to chance losing the thousands of dollars I already put out for the trip - which was nonrefundable. I would definitely use Nationwide again for future travel plans. They offered one of the best overall packages for peace of mind.
Devorah D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
The claim was filed October 25th with 9 attachments, I received an email asking for more information Nov 12th, which i responded to Nov 13th with 4 more attached documents, and got an confirmation email. Since i never heard anything again and the website only shows "RECEIVED" I called on Dec 7th. In the call I was told they sent me an email asking for more information, so i informed them i had responded the following day. She put me on hold and said i would receive a call in 20 minutes to finish up the claim. No call back. I called again with similar results, (being told i would get a call by end of day) on Dec 14th, 15th, 18th, 20th and 27th. Still nothing...they have all said, "I've upgraded your claim to priority and sent it directly to the manager." Now I'm being told they have a 2 week re-review period and I'll receive an email.
DO NOT purchase a plan from Nationwide if there is any chance you might actually use it.
My claim isn't even much, about $400 on a plan that cost $163.
DO NOT purchase a plan from Nationwide if there is any chance you might actually use it.
My claim isn't even much, about $400 on a plan that cost $163.
Logan Z. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
No problem happen but we were covered we will need it again next year.thanks
Brent W. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
The concept of reviewing an insurance plan when you haven’t filed a claim seems not very meaningful. All insurance companies are pleasant and friendly while taking your money. It’s only when they’re asked to give you their money that you find out how good the policy actual was.
Emanuel S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
I loved the rep who helped me. Good communication skills
We will probably use you for all our upcoming trips
Please keep your customer service levels high
I’m getting sick of other companies who let you get stuck in a call loop or have outsourced customer service
We will probably use you for all our upcoming trips
Please keep your customer service levels high
I’m getting sick of other companies who let you get stuck in a call loop or have outsourced customer service
Rhonda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Made the trip easy to know that i was covered incase of a emergency. Will probably use this company in the future
Sekennia R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Luckily, we had no medical problems this trip but the company provided excellent summaries and reminders of all the coverage we might need. Excellent and necessary for peace of mind!
Renatte A. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
My trip was canceled due to the death of my travel companion. I received refunds from the tour company and airline.
Beverly H. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
When I purchased the plan I had paid for the air fare and the deposit on the tour portion. Since I was anxious to have pre-existing medical condition coverage I immediately purchased the insurance, with the understanding that I could increase the face value amount of the policy when I paid for the remainder of the trip. However, when I paid for the remainder of the trip and contacted you to appropriately increase my coverage, the cost of the additional insurance was at a much much higher rate - frankly unbelievable - and there was nothing I could do so I paid it. I was held hostage in order to have pre-existing condition converage. I am sure that the insurance was good and was valuable, but its COST was prohibitive, unreasonable, and took very bad advantage of me.
Michael T. would not
recommend this plan to a friend or relative.
Each insurance provider determines their own rates subject to the approval of the state's insurance department. Many of our providers do not use a flat rate. Some providers charge a higher rate at the lower range of trip cost, while other providers charge a higher rate at the upper ranges of trip cost. We generally encourage our customers to quote at your total expected trip cost so you can review the final premium in advance.
Customer Care is available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.
In the meantime, we have passed your feedback along to our management team and our providers. Thank you again for taking the time to provide us feedback.