Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We filed a relatively small claim with the insurance. The online process was straightforward. Approximately 30 days later, I received notice that it was approved and a check was mailed out immediately. We had originally purchased the insurance to help with any serious issues when traveling internationally. Fortunately our issue was an inconvenience that the policy also covered and not something serious. The airline should have actually covered our expenses, but I'm grateful for this insurance. Will definitely recommend.
Rachel A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We strive to process claims within 30 days from the date of receipt; however, some cases can take longer. We are pleased to hear your claim was resolved.
I began the filing process back in August for a claim and only just got the final response/payment. It took multiple emails and phone calls to get this processed correctly. Multiple duplicated requests for paperwork. Incorrect amounts mailed. The process of having to email in response to a question and then wait two weeks till someone decides to respond with yet another request for duplicated information was an example of extremely poor customer service. Extremely inconvenient not to be able to talk directly to the processor and get the claim processed timely. No explanation with checks either until the very last one after I requested to speak with management and the person on the phone assured me they would assist with following up. Would never work with them again for this reason.
Abigail J. would not
recommend this plan to a friend or relative.
Thank you for your feedback. Generali has provided the following response:
"We do our best to offer an array of travel plans for our customers, and sorry to hear that you couldn’t find the right coverage to fit your trip's needs. Thanks for your feedback."
I love InsureMyTrip and have used them many times over the past 10 years. This is only the third time I have had to file a claim. Both other times were with different insurers and while any claims process is arduous I was satisfied with the results. This C&F Travel Insured claims process is horrible, the worst I have ever experienced. I have a straight forward claim for a trip delay where my flight was canceled and as a result I missed a leg of my trip and had out of pocket expenses and a nonrefundable hotel stay that the policy covers. The claim was submitted in August. 3 months later and I am still getting multiple emails alternately apologizing for the delay or saying I haven’t submitted documentation that I have submitted multiple times. Yesterday I received an email saying thank you for submitting the documentation only to be followed by an email saying I didn’t submit the documentation. Who knows whether I will ever be able to collect anything but I can say that I will never, ever buy a policy from this company again. Avoid at all costs.
Sean N. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.