Travel Insurance Reviews for Generali Global Assistance Preferred

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Filed claim
By
on
for a trip to Germany. Germany.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Always excellent service. Peace of mind.
Shaukat A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating. We strive to exceed customer satisfaction!
    Jul 30,2024
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Easy to sign up for - and more economical than other insurance plans.
Alan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback!
    Jul 30,2024
By
on
for a trip to Italy. Italy.
Generali Global Assistance Preferred
We tried to claim a medical evacuation when my wife was ill in Italy.It took some time to get this approved and many expensive international calls between their office in Florida and Italy , not to mention the problems with time zones.All this while my wife lay ill in Italy.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.
william d. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,

    Generali has provided the following response:

    "Thank you for your review, William. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased that your claims were resolved, and we will share your feedback with our claims team so that we can improve in the future."

    Jul 23,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
I discovered shortly after purchasing this plan that I had forgotten I had already purchased another plan. Even though there was no chance of a claim, Generalli would not refund the policy.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We appreciate your review, David. Unfortunately, the freelook period for the policy has lapsed. If you have any additional questions about premium refunds, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Jul 29,2024
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
Generali Global Assistance Preferred
The plan covered everything that was needed. I am so glad that I did not have to use it but, just knowing that it was available if needed, was a saving grace for me.
Denise J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Seeing that 5-star rating has truly made our day! We're so grateful for your support.
    Jul 24,2024
By
on
for a trip to Iceland. Iceland.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Worst trip ever ... two day delay in departure, lost luggage, minor medical expenses due to flu ... Generali did a great job processing the claims and remuneration was quick. Would definitely use Generali again!
Clark M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for sharing your feedback with us.
    Jul 24,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Very good customer service. Thank you.
LINDA W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating! We strive to exceed customer satisfaction!
    Jul 15,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
Generali Global Assistance Preferred
I, thankfully, had no reason to use the plan so I really am unable to tell you if it was good value for money. I will say that it was competitive price-wise. I transferred this plan from a trip that had been canceled and getting the policy transferred was relatively seamless.
Barbara S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks so much for sharing your experience and choosing to #TravelSmarter.
    Jul 15,2024
By
on
for a trip to Iceland. Iceland.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Not sure how to review something that I didn’t have to use. I do feel your company policies are less expensive but then I feel the industry is gouging the traveling public. Travel insurance has become totally necessary so we just pay the price.
Philip H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and purchase!
    Jul 15,2024
By
on
for a trip to India. India.
The trip included a
cruise
tour
Generali Global Assistance Preferred
My only comment is that the purchase page should give a chance to list multiple countries. It only lets you pick one country and says "if multiple countries, then select the first one you're visiting". Insurance is all about feeling covered and I would feel better if all countries I was planning to visit were listed explicitly on the policy.
Brian V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call next time at 800-348-9505.
    Jul 15,2024
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