The trip included a
tour
AXA Assistance USA
Platinum
Fortunately I had no need to use the insurance, but it was comforting to know it was there.
Brenda J. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
AXA Assistance USA
Platinum
It’s really impossible to accurately rate this plan since we, fortunately, didn’t actually have to use it. All I can say is that it looked good on paper, and I hope it would’ve worked well if we had needed to use it.
Donald K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
We only wanted medical and medical evacuation coverage and this plan provided the maximum for a great price. Will buy it again the next time we cruise.
Michael T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
InsureMyTrip is totally fabulous! Lots of plans and price points to choose. This AXA Plan met my needs completely. Most important to me is medical evacuation coverage. You are guaranteed to find what you need! Terrific phone support too.
Nadia J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Kind of hard to rate the plan and/or answer specific questions when no claim was filed (thankfully). That's the only way to know if the coverage was good and service efficient...or not.
Andrew L. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Nothing medically happened while we were gone for the two months so we were not able (thankfully) to file a claim and test the insurance. Since we are on Medicare we will most likely use it again next year. It does seem to serve a good purpose to have when we travel overseas.
MARK D. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
This is the only company I use for travel insurance. My husband had emergency surgery while we were traveling in Taiwan. He ended up in the hospital for eleven days plus his admittance in the ER. All bills were paid including follow up visits. I also use them for travel in the USA as my ACA coverage doesn't extend beyond my provider network. They are easy to work with and provide excellent service.
Cheryl D. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Platinum
Didn't have to use it. But the rates were just as much, if not more everywhere else and didn't get the cancel anytime option as I did with this plan.
Samantha H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AXA Assistance USA
Platinum
We had to cancel our trip after being diagnosed with Influenza in March 2020. I was concerned that our claim would be seriously delayed due to the number of COVID-19 claims, but was pleased to receive a check in the mail for the full amount within three weeks of submitting our claim. Just purchased a policy from the same company for our rescheduled trip in October.
Ryan A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
AXA Assistance USA
Platinum
This is the worst experience I've ever had. I have been trying to file a claim for 4 days but no one ever answers the phone. I was on hold over three hours yesterday no one picks up. Absolutely a scam.
Michael T. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
"Thank you for your feedback. We apologize for any difficulties you have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have attempted to reach you unsuccessfully via phone and email, however have not gotten a response from you. If you continue to have questions about or issues attempting to file a claim, our customer service center is happy help. You can reach us Monday - Sunday from 9am – 8pm ET at 1-800-487-4722 or by email at [email protected] . We hope you will consider us again for future travel."