AXA Assistance USA
Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Gold
This plan exceeded my expectations. The coverage was transparent and a great value. We unfortunately had to file a claim and it was processed efficiently and timely. Highly recommend!
Matthew B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
It gave me peace of mind that I had the coverage. Thank goodness I did not have to use it.
Nancy M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
This was about mid grade of the pack as far as price and included adequate coverage for what we needed. I was a little dismayed to see that you essentially can’t get “cancel for any reason” coverage without spending 2-3 times as much and the list of exclusions was tiresome to read through. We didn’t need to use it thankfully, but I was glad it was there in case something came up. The website was very helpful while doing comparison shopping and quickly helped us narrow down the options to the plan we chose.
Michelle B. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
I liked the security of this plan to have if I needed any health care. thanks for your help
Ann Y. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
I will use you guys again.
Sean H. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
This policy gave me confidence we were covered for anything that went wrong. I'll use it again for sure.
vera s. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately coverage not needed.
Betty B. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."