Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very good company, I am usually buying Plan of the Generali.
Anna E. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
We love our loyal travelers, and hope to retain you as a customer for many years to come!Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We never used the plan
Victor A. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-servicesSep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
the so called customer service reps, are so extremely abusive, completely out of control abusing the customer, refuse to grta supervisor...suporvisor don't return calls claims don't return calls. Claims statd everything asked for is missing whenevrty item was attached to the claim and a supervisor stated that when I verified the claim was receivdd
Ann S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We appreciate your review, Ann. Generali Global Assistance takes customer service very seriously, and we are sorry to hear that you didn’t receive the outstanding service you deserved. A dedicated claims team member is investigating your case further and will be in touch with you with any additional information.
Sep 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had to file a claim because of a trip interruption due to the global tech glitch that happened on July 19. Our flight was cancelled. Took about 6 weeks but our claim was honored.
Steve W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
fortunately I did not need to use the coverage; however it cost more than any trip I have ever taken. I felt that the insurance plan was WAY too expensive.
Carol T. would not
recommend this plan to a friend or relative.
-
Kaylie
Dear Valued Customer,
Thank you for your feedback. Generali has provided the following response:
"We appreciate your feedback. Our pricing is based on a variety of factors including trip cost, trip duration, time to departure and more. We regularly review our pricing and pride ourselves on having some of the highest benefit limits for the coverages travelers need most. You can easily check our coverage limits and compare those to the competitors by viewing our plan charts at https://www.generalitravelinsurance.com/view-travel-insurance-plans.html . In situations like travel delay and missed connection, the extra dollars can make a big difference. We recommend checking the other plans to ensure they offer things like companion hospitality expenses in case of emergency hospitalization and a sufficient emergency dental coverage."Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great value
Richard S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thanks for your feedback and purchase!Sep 12,2024
The trip included a
tour
Generali Global Assistance
Standard
From filing claim to receiving check over 4 months. Don’t know if that is good or bad based on the average time for this industry but felt rather long to us.
stephen b. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
We tried to claim a medical evacuation when my wife was ill in Italy.It took some time to get this approved and many expensive international calls between their office in Florida and Italy , not to mention the problems with time zones.All this while my wife lay ill in Italy.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.
william d. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Kaylie
Dear Valued Customer,
Generali has provided the following response:
"Thank you for your review, William. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased that your claims were resolved, and we will share your feedback with our claims team so that we can improve in the future."
Jul 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Easy to compare and select a policy that fit our needs.
Julie M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase! We are happy you found the right coverage to fit your trip's needs.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Had the coverage I needed at a good price. Fortunately I did not need to file a claim.
Dennis S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter.Jul 15,2024