Travel Insurance Reviews for AXA Assistance USA

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Filed claim
By
on
for a trip to Australia. Australia.
AXA Assistance USA Gold
Trip was canceled. Did not leave country. Did not use plan.
Rebecca J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
cruise
AXA Assistance USA Silver
Would not travel without insurance and this plan was great coverage, great price. Never a worry, gave me peace of mind.
Nancy G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
cruise
AXA Assistance USA Silver
Filing the claim was a bit of a hassle but, otherwise claim handled okay.
Anne T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Gold
I have used the Insure My Trip website to buy travel insurance for several trips. It is easy to use. Multiple options at various levels of coverage are suggested. The prices are more reasonable than the policies offered through the travel companies that I use. So far, I have not had to file a claim, so I have no comment in that area. I have selected policies from AXA several times. AXA offers a good range of coverage options.
Mystan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Silver
Overall, by having purchased the plan I had peacce of mind if I had a medical issue I would be covered. However, I did not require any medical assistance while traveling so I do not know how the policy would have covered me.

In the further I will purchase the plan again just in case I need it while traveling.
Lloyd A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Gold
AXA was VERY slow in responding to the medical claim I submitted. Fortunately, David from Insure My Trip advocated for me with AXA and finally got the claim settled and my reimbursement check issued. I don't believe I'd have ever gotten the reimbursement without the help of Insure My Trip customer care.
Theresa D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
    Feb 05,2018
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jan 16,2018
By
on
for a trip to Australia. Australia.
The trip included a
cruise
tour
AXA Assistance USA Gold
Thankfully, we had no reason to file any claims. For this reason, we have no experience with the underlying insurer. The policy appeared competitively priced for the coverages we wanted.
Bruce L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Gold
Good coverage at a competetive price. Covered the essentials I was interested in without a lot of extra stuff. Gave me peace of mind on my trip. Luckily did not need to use the insurance during this very extended trip.
John R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 09,2017
By
on
for a trip to Australia. Australia.
AXA Assistance USA Gold
The plan covered all the areas we felt were critical. The good news is we didn't have any problems and therefore didn't need to submit a claim.
Larry G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
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