We are only showing ratings that have a written review.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Insurance is something you buy hoping not to use it. Hard to rate a plan until you’ve needed it. With that being said, I’ve purchased it before and I will again.
Lynn D. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
Keep up the good work.
Matthew N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
My husband had a freak accident that required him to be hospitalized overnight. We thought he was fine, and would be able to complete our tour, but a day later, (and in a different city), he had to be readmitted, and stayed for three nights.
The medical team at AIG was very supportive and kind. They reminded me to save ALL receipts (including taxi receipts for when I visited my husband in the hospital) and emailed me the needed forms. They suggested I take a photo of the medical charges and email the photo to them so they could get the claim started.
In the end, I was reimbursed for 100% of the cost of the trip, which covered all of our out of pocket expenses and reimbursed us for the days we lost.
It took about 5 weeks for the claim to be processed, and the web site was not very helpful. It showed that I had outstanding items to submit, even after the claim was paid. But the people on the phones were very helpful and courteous.
Overall, I was very pleased with the service and the coverage.
The medical team at AIG was very supportive and kind. They reminded me to save ALL receipts (including taxi receipts for when I visited my husband in the hospital) and emailed me the needed forms. They suggested I take a photo of the medical charges and email the photo to them so they could get the claim started.
In the end, I was reimbursed for 100% of the cost of the trip, which covered all of our out of pocket expenses and reimbursed us for the days we lost.
It took about 5 weeks for the claim to be processed, and the web site was not very helpful. It showed that I had outstanding items to submit, even after the claim was paid. But the people on the phones were very helpful and courteous.
Overall, I was very pleased with the service and the coverage.
Shelley M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard MedEvac Plan
On a previous cruise we used the insurance which was worked well for us. The process was easy to file for a medical bill for my husband. The claim was quickly paid.
Henry S. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard MedEvac Plan
Fortunately I have had no accident or medical issue during the policy period thus cannot rate the plan as to claim processes.
Marcel K. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
I thought the plan was ridiculously expensive.
Julie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard MedEvac Plan
Limited input as plan was fortunately not used
Patricia M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
Met all my needs at a good cost. Highly recommend.
Dennis S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
Did not need to file any claims but had peace of mind knowing we had coverage.
Robert K. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard MedEvac Plan
Things went well so no need to use the plan but felt better having it.
Jimmie B. would
recommend this plan to a friend or relative.
Of course, premiums will vary significantly from plan to plan. Please feel free to call us at 800-497-4722 if you wish our assistance in quoting and purchasing a policy.