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Travelex
Travel Basic
When my trip was forced to be cut short due to the death of my father-in-law, we incurred non refundable hotel costs and airfare change fees. When I contacted Travelex, I was sent a 10 page form to be filled out, including one page which required the patient's doctor who I did not know nor had ever been in contact with. The doctor filled out the form as if it was for my father-in-law making the claim, not me because it was so confusing. Never did file the claim as my charge card covered the issue with no hassle at all. Makes me mad that I ever bought travel insurance since it appeared the insurance company was trying to make it impossible to prove that there was a covered incident.
gary l. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Travelex
Travel Basic
In past years, the airline could not get us to Ireland due to inclement weather. No problem getting our lodging costs reimbursed. This year, accident In Ireland and the travel insurance covered all expenses. Very happy with Travelex. Good customer service. Thank you very much.
Donald M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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We’re sorry that you felt our claims process was complex. The Claims Administrator has closed your claim based on your confirmation that you have been refunded in full by your credit card company.
Travelex makes every effort to review all concerns from our clients. If we can be further service, please let us know.
Kind Regards,
Travelex Insurance Services, Inc.
Administration, Risk and Compliance
Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.