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John Hancock
Gold
I was pleased with my trip insurance with John Hancock. I submitted a claim for a delayed flight and they handled my claim in an expedited manner and to my satisfaction. I would use them again and recommend to others.
David B. would
recommend this plan to a friend or relative.
1 of
10 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
I appreciated your email saying you received my documents. However, no one contacted me about needing additional information until I made the contact after several weeks. I was then informed about the additional information. The person taking the call was very respectful and polite, but was extremely difficult to understand because of an accent and speed of talking. That was extremely frustrating.
Jeanette N. would
recommend this plan to a friend or relative.
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We are sorry to hear you experienced some delays while filing your claim. In the future, please do not hesitate to contact us InsureMyTrip.com if your claim has either taken longer than acceptable, if you feel you have been wrongly denied, you have experienced missed communication or no communication from the insurance provider. We have Customer Advocates we can assign to your case and assist you with your claim.
Please feel free to contact us if you have any further questions or concerns. We have licensed representatives available 7 days a week who can be reached at 1-800-487-4722.