The trip included a
cruise
Travelex
Travel Select
A total disaster and misrepresentation of the services to be provided. My wife (72 yers old) broke her arm in Croatia. Before going to the hospital I called emergency number provided to find out what I needed to get from the hospital. Got the itemized bill requested. After I'm back at my hotel call emergency number again to give an update of her condition and get assistance in alternative travel back home. Was told I needed additional paperwork from hospital which is an hour away. No assistance was to be given until I had the proper forms they would email to me filled out by the hospital and attending MD. This was ridiculous. We were left to make our own way home without your help. Not once did any representative even ask how my wife was doing. At a time of crisis you were no where to be found.
Richard D. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
I filed a claim for my damaged bag. I filed my claim online and it was processed in 2 weeks. Thank you very much.
Eda D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
They don’t cover for protests and riots which would be an unexpected event in an otherwise stable region (Europe). I believe it is something insurance should cover being the unexpected event it is.
I wouldn’t recommend insuring your trip with this company.
I wouldn’t recommend insuring your trip with this company.
Jamie F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
We have received the following response from your provider, Travelex:
"Thank you for taking the time to post about your experience on Insure My Trip.
The Travel Select policy purchased is a Named Peril Policy, meaning any reason for Cancellation or Interruption is listed in the policy details, and if it is not listed, then there is no coverage. The policy details which were sent to you, via email, on October 11, 2019, at 6:31 pm, when the policy was purchase, also lists the exclusions.
The exclusions listed on the Travel Select plan are standard in the Travel Insurance Industry and do reference very specific scenarios. However, other similar events could be eligible for coverage, such as an Strike which delays your Common Carrier, as noted on page 4, and defined on page 15 of the policy details.
We empathize with your unfortunate situation. However, it is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased.
Kind Regards,
Amber"Nov 06,2019
The trip included a
tour
Travelex
Travel Select
Very impressive responsiveness.
Stephen M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Select
Because I took out this plan close to the departure date the majority of the claim was not paid out. My trip was cancelled because the airline went into administration the day before I was due to fly. The policy 'small print' meant my flight was never covered on this policy yet the coverage was accepted by Travelex when it was applied for. The system for signing on clients at Travelex needs to be improved and a policy should be declined if full coverage is clearly not stated at sign-up. Whilst I understand that all policies have restrictions and limitations, in this particular case I was left feeling that the old clichés about insurance companies certainly apply to this company : 'if there is somewhere in a policy that allows the insurance company to wriggle out of paying 100% of a claim then they will use that loophole'. Shame on Travelex. I chose this company because of their good reviews and I took out this policy in the belief that trip cancellation would be covered 100% - I was wrong. Will never use this insurance company again as it let me down just when I needed them.
ALAN B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback, we have sent it along to Travelex and they have replied with the following:
"Thank you for taking the time to post on InsureMyTrip.
We appreciate you bringing your claim experience to our attention, as we strive to provide exemplary customer service to all of our travelers.
We have contacted the Claim Administrator, on your behalf, and after a thorough review of your claim documents, we are happy to advise that an additional payment has been processed. The Claim Administrator has left you a voice mail regarding your claim.
If you have any questions, please contact the Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST."Oct 18,2019-
BarryM
Thank you
I can confirm that the claim adjuster did contact me and that an additional payment has been made.
This matter is now closed to my satisfaction and I would now reconsider using Travelex for my future travel insurance needs.Oct 18,2019
-
The trip included a
tour
Travelex
Travel Select
I contracted pneumonia the day before we were supposed to return from Italy. Once home and somewhat functional, I submitted the receipts for the Doctor visit (came to hotel late at night), medications (including injections, prescriptions, & OTC), additional night at hotel, and airfare change fee. Travelex paid all the expenses submitted within 14 days. The only glitch we had was when my husband called TravelEx from Italy to find out how to proceed. The woman who answered the Travelex international "assistance" number would not provide any assistance or suggestions, other than stating we needed to file a claim - however, she refused to take our policy number to initiate one (she also refused to give her name). Thankfully, our Tour Manager was very helpful, and all our other dealings with Travelex were stellar. We will definitely use them again.
LAURIE S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Michelle A
Thank you for taking the time to post on InsureMyTrip.com. We are glad that, while your trip did not go smoothly, your experience with Travelex was stellar! Additionally, we will escalate your concerns about the assistance provided by On Call International, our Travel Assistance provider. Thank you again, and we look forward to insuring all your future travels.Oct 02,2019
The trip included a
tour
Travelex
Travel Select
Our return flight from our Scotland coach tour was cancelled due to weather, and the airline couldn't fly us out until the next morning. We stayed in a hotel, and I submitted that cost plus a small amount for food for that evening. Although we had to submit a lot more documents than I thought was necessary for this small claim (compared to the cost of the policy), we did receive a check for these expenses within 3 weeks of submitting the claim. My advice is to save all your travel documentation including boarding passes for all flights. Also, if a flight is cancelled be sure to request documentation from the airline.
Debra C. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
My trip was delayed and ultimately interrupted due to bad weather that cancelled my flight to a connecting city. I lost three trip days because of this situation. I had never experienced missing a flight and was concerned that the insurance company would look for an excuse not to reimburse me for my losses. I am happy to report that my fears were unnecessary. Travelex reimbursed me for all my requested expenses. This is the second time I have used this company and the first time I have had to make a claim. My advice to travelers who experience similar circumstances would be to keep all receipts of extra expenses. In addition, get written proof from the airline regarding the reason for the delayed or cancelled flight that caused interruption of your trip.
Deborah F. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Why buy trip insurance when you are not going out of the US? Seemed like a fair question to me, but due to the possibility of my work needing me to stay at the last second, I went ahead and got it for a trip to Alaska. Little did I know that a medical event would occur on day two that required multiple ER visits and the need to miss expensive boat excursions.
The whole thing maxed out the deductible on my high-deductible health care plan incurring thousands of dollars of losses not covered by my regular insurance.
This policy covered all my major out of pocket losses and while the trip itself was a loss, we were saved from paying double the cost in unexpected medical losses, too.
They took a few weeks longer than expected to process the claim, but they got it in the end and that is what counts.
The whole thing maxed out the deductible on my high-deductible health care plan incurring thousands of dollars of losses not covered by my regular insurance.
This policy covered all my major out of pocket losses and while the trip itself was a loss, we were saved from paying double the cost in unexpected medical losses, too.
They took a few weeks longer than expected to process the claim, but they got it in the end and that is what counts.
James R. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Travelex
Travel Select
We did have a claim after being delayed and bumped around because of a weather event. They reimbursed us for all the expenses I claimed very quickly and even nudged me, when I procrastinated filling out the claim form. As with any insurance, you have to submit all your receipts and give an explanation -- which is a bit onerouse -- but I was certainly glad I had purchased the insurance. Would recommend them again.
Emily M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex Insurance Services empathizes with your wife’s unfortunate accident while on your trip. We hope your wife is healing and doing well.
We did contact On Call International (On Call), our travel assistance provider, on your behalf for a review of your wife’s case. On Call confirmed that within the first phone call there was reference to needing a medical report, a fit to fly form, and itemized receipt, along with information about assisting with medical expenses, should the need arise while you were on your trip. On Call also advised us that they will use your feedback to help make this process smoother and clearer in the future.
It is important to remember that certain paperwork is required for On Call to assist in getting travelers home as they need to ensure that the doctor has confirmed that travelers are fit to fly for safety reasons.
If you have any questions or concerns with completing the claim paperwork, please contact the Claim Administrator by phone, Monday – Friday, 7:00am – 7:00pm CST, at 1-855-205-6054 or by email at [email protected].
Kind Regards,
Amber