Travel Insurance Reviews for Travelex Travel Basic

Great value and customer service. Unfortunately, I did have to file a claim. It was handled quickly and efficiently with a positive result. I would definitely recommend and will purchase again.

Had to file a claim due to my flight being cancelled. Got back 82% of my total claim with the remaining 18% not being reimbursed as that was a cost that would have been incurred anyways (and I figured as much). Took 2 weeks from filing the claim to getting reimbursed. Also provided was an explanation of what part of my claim was getting reimbursed (with sometimes a why). Overall, this was an easy and good experience (especially for my first claim). Would recommend.

Great company. Paid my claim with timely follow-up, excellent communication, and generally great customer service. Will continue to use this company in future travels.

The insuremytrip website was very useful in finding the best plan to suit my needs. I selected the benefits that were important to me to filter the available plans and then picked the one with the lowest price that had decent reviews. We had to cancel our trip due to my wife's illness. The claims process was clear and straight-forward. The Confirmation of Coverage included a link to file a claim. I filled out the web page, which generated an email to me with the claims form attached, as well as clear instructions and a 6-item checklist of items they needed. I had the choice of emailing the documents, uploading them, or mailing them. I chose email. When I emailed the final document on the list (which needed to filled out and signed by a doctor, so it took a week or so), I asked them to keep me apprised of the status of my claim. I didn't hear anything other than an automated response saying they had received my email, so after 5 days I called. It didn't take too long to get through to a live person. They told me it can take up to 15 days to process the claim. Three days later (8 days after I emailed the last document), I received an email saying the claim was approved and payment would be by EFT to my bank. Within a few days, I received notice from my bank that the deposit had been made. I'm quite happy with the whole experience.

I have bought this coverage for many trips but had never before filed a claim. This time I suffered a knee injury before the trip and was unable to go. I submitted all the required information and the plan reimbursed the airline change fee for the trip.

It was our first time buying travel insurance. We did it because the tickets were expensive. We had a family emergency and my mother was hospitalized for almost three weeks. We had to cancel the trip. Travelex reimbursed us 100% of our tickets once we completed the forms and provided the requested documents. It was an easy procedure. Once we submitted the documents, their response was fast. It gives you peace of mind knowing that you can get your money back if something like this happens.

The Claim was handled fairly and prompt. How ever their claim form was unnecessarily redundant.

I purchased this policy, with the inclement weather of the NE area being a concern, when it would be time to fly out for our trip. Turns out I was blindsided when my spouse became ill and had to be hospitalized right before our trip. We had to cancel our trip. I made a claim, filled out the claim forms and submitted the required paperwork. After I sent the claim package in, I was sent a check for our total losses in less than three weeks. We will use this travel insurance company again, with the hopes of not having to use it, but the security of having it if we need it.

Travelex requires too much documentation. Customers might normally not keep boarding passes to prove that they actually followed through on the travel itinerary. They need to provide an alternative method for offering proof.
Travelex processed my claim quickly and for the full amount claimed.

We had to cancel our trip just days before departure. I called Travelex, they sent claims forms immediately via email. I submitted forms and documentation by postal mail, and received full claim payment into my account within 9 days! I was amazed, because some of our friends on the same tour had cancelled months earlier, with other insurance companies, and still had no response from their insurance carriers! Travelex thru InsureMyTrip will always be my first choice in insurance!