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The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Travelex
Travel Basic
Great value and customer service. Unfortunately, I did have to file a claim. It was handled quickly and efficiently with a positive result. I would definitely recommend and will purchase again.
Ellisa A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Basic
Got sick while on vacation and had to see a doctor and get meds. Travelex re-paid me for all expenses. Excellent job!
Barbara S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Travelex
Travel Basic
They paid the claim within two weeks.
Very professional and easy to file the claim.
Very professional and easy to file the claim.
Robert H. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
A friend who had been abroad suggested travel insurance for my Canada trip. At first I thought it would be a waste of money. But after seeing the reasonable price, opted for the Travelex Travel Basic plan. Unfortunately, I had to avail myself of the insurance due to a minor medical issue. Upon my return, I sent Travelex the original medical treatment records and receipts. A few weeks later, I received a check from Travelex fully covering my costs. You can be sure that this is a company that stands behind their plans.
Matthew M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"