Travel Insurance Reviews for Nationwide

For medical reasons we needed to cancel our trip. After submitting required paper work a full refund was issued within three weeks

Nationwide Mutual Insurance hides behind bureaucracy to delay processing claims.

I had a family doctor visit (non-emergency, neither requiring hospitalization) during my international trip. I submitted a claim for only $60, after few weeks I got an email from Nationwide Travel Claims asking me to submit a letter/documentation from my primary insurance stating if my policy does cover medical expenses incurred outside of the United States. I contact my primary insurer who explains in a letter that they ONLY cover excess of $350, and ONLY for emergencies or hospitalization.

After few weeks, I receive another email from Nationwide Travel Claims asking me to provide a copy of my primary health insurer’s Explanation of Benefits indicating the amount paid or denied for the submitted charges, which THEY KNOW that I cannot provide because my primary health insurer won't cover those charges as documented in the letter that I already sent them the first time they contacted me.

In summary, **Nationwide hides behind bureaucracy to delay processing the claims**

To File claim it is the most cumbersome process possible. I paid for my cruise more than 16 months ago and I have to find a bank statement for this purchase to file a claim for a missed flight I incurred to get re-imbursed to hotel expense I paid....why not just show original itinerary and modified one with boarding passes??? Never again will I use this company!! Good riddens

The response time from Nationwide is horrible. It is a minimum of 3 weeks to get a response via email. When I finally got my claim approved after SEVERAL months, the amount received was less than what we claimed with no explanation given. Avoid Nationwide at all costs. It will save you a lot of headaches, stress, and time.

We eventually received a check in the mail for our claim. (There are 2 other checks still pending to our adult children living in other states.) But the only responses we ever got to our claim submission were emailed auto responses without anyone ever acknowledging what we had submitted or whether it was what was needed. The claims handling other than saying "we are swamped" was exceedingly noncommunicative.