Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our experience was incredibly frustrating—entirely unhelpful and slow with our claim. We traveled to Spain and Austria this summer for a Taylor Swift concert in Vienna, which was unfortunately canceled. Hoping to redirect our funds to a different concert, we tried canceling the trip in advance, expecting our travel policy to cover some costs. They told us there was nothing they could do, so we ultimately went on the trip but adjusted our itinerary slightly and ended up losing money. On our way home, our bags were delayed several days.
We submitted the claim including for baggage delay in August but heard nothing until late October, when we finally received an email that said "see attached claim determination"—with no attachment. I replied, asking them to resend the attachment, but got no response. After two more weeks, I called and they finally sent the letter. Why did I even buy this policy?
Sarah R. would not
recommend this plan to a friend or relative.
International Medical GroupiTravelInsured Travel SE
Had I not already purchased this plan for our rescheduled trip in October to Italy (previously scheduled in May '24) I would not have purchased from IMG and will never purchase from IMG again.
My traveling companions from our May trip - canceled in March- still have not received their full refund of covered expenses (only $1246 total) and are continually being told by IMG that they have no claim or the check is being processed and it could take 90 days. It took me 6 months to get my reimbursement as well as my mom. They are a complete disaster and if it wasn't for me finally getting Insure My Trip involved we would probably still be fighting for our money. As it is they are still dragging their feet even though they admit they have to pay the claim. They are unorganized, slow, and unethical.
Their internal communication system is not cohesive and the left hand does not know what the right hand is doing. Absolute worst and I recommend you seriously consider lowering their rating with your company.
Deena M. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I didn’t have to use the insurance. But felt it was very easy to select the criteria that I needed for our vacation . Very grateful I didn’t have to use it.
Diana H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.