Customer service was always able to answer questions and explain differences between alternatives. Each company has some nuances that apply only to one choice. A phone call is necessary rather than assuming some details are the same among offerings.
James S. would
recommend this plan to a friend or relative.
This is a disingenuous survey. The "value" of insurance is only realized if you file a claim, which I did not. I have no way of objectively telling you if this coverage was good or bad precisely because I didn't use it. If I had missed my cruise due to illness would it have paid the bill without a huge argument? Who knows?
It appeared to be a good price and appeared to have adequate coverage. But that's the problem with insurance. What you think you have coverage for is often wrong. And policies are not written by marketing people.
Daniel V. would
recommend this plan to a friend or relative.
Just hope you don't have to file a claim! We paid nearly a thousand dollars for a policy that contains MAJOR exclusions written in the fine print about stolen baggage - both a long list of items and conditions under which they will not cover a loss. We specifically chose a plan with baggage protection, only to be told a month after our claim was filed they would not cover our loss because our travel bags were stolen from a locked car. Find another insurance company that does not play this kind of game with customers to avoid paying for situations you may find yourself in through no fault of your own. Made a rotten travel experience even worse to know the insurance you purchased was worthless.
Michael E. would not
recommend this plan to a friend or relative.
FIrst time I had to use my travel insurance I had two canceled flights and had to stay overnight. I used this insurance to cover part of my costs. Air Canada refused to cover my entire hotel cost after having to stay overnight. It was easy to submit a claim. Not a long wait and I received an email for additional documentation (just my original boarding passes). Wasn't a long wait after that, I received a check for the amount I requested.
Nancy A. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We were very fortunate not to have to file any claims for this trip. I like the InsureMyTrip app. If I had any problems, it would have been very easy to contact the proper people.
Arlin B. would
recommend this plan to a friend or relative.