Travel Insurance Reviews for International Medical Group iTravelInsured Travel LX

On 9/2/22, the night before a flight from Salvador to Foz do Iquacu Brazil, Azul Airlines canceled the flight. No reason was given by the airline. Our travel agent scrambled to get us another flight on GOL, and we paid an additional $681 for the flight. That was the basis of our claim, which was filed on September 30, 2022. The insurer asked for additional information (most of which had already been sent with the original claim), but we sent all of the additional documentation required. On November 22, 2022, the insurer asked for the identical documentation, which had already been sent them. Again this was sent to them. On December 16, 2022, the insurer again asked for the same documentation. I spoke with the insurer on November 22 and December 16, 2022, and on January 7, 13, and 17, 2023, each time being told that a supervisor would call. No supervisor called until January17, when we were told that we were required to obtain from this local Brazilian airline, in writing, an explanation as to why they canceled the flight back in September. The explanation for why it mattered why the airline canceled the flight was that it was "protocol". The supervisor could not, or would not, understand how ridiculous this requirement was. The trip interruption and additional airline fee should have nothing to do with why the airline canceled the flight; only that the flight was canceled. I believe it was just the insurer's way of avoiding paying a claim, even a small claim like this. Apparently when you go on line there are a number of similar complaints. I would tell anyone who asks that they should avoid Itravel. And Insuremytrip should be warning people about this company.

I've said I would not recommend the plan we got because of the hassle of the claims experience. Our claim was for less than $375 and it was very straightforward, and yet it took more than three months for it to be processed -- which I could have accepted had it not been for the confusing forms and equally confusing follow-up requests for additional information. In the end though we got payment. And I would probably think about the same policy again mainly because, from what I read, our experience is probably typical, though regrettable, for dealing with this type of insurance coverage.

Outstanding service when I broke my foot. I felt very well cared for.