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Nationwide Mutual Insurance
Essential
I am so disappointed with the fact that you are not assisting us with our loss of time and money. Our trip was delayed because of the airline not because of any fault of our own. Please know that I bought this insurance to make sure if anything happened we would be reimbursed if something happened out of our control. Please review our case again. We lost so much. Thank you, Gail Simpson and Donald Jarvis
Donald J. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Nationwide Mutual Insurance
Vacation Renter Protector
My policy for CFAR was for 70% they tried to pay at 60% and said the policy issued to me was for that amount. When told it was from you and I had the policy they then agreed to pay the amount due.
Stanley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
I thought we purchased a good plan with good coverage. I have had an open claim since October, I do not think this is a reasonable timeframe for resolution. I was told before Christmas that the claim was close to being finalized. When I followed up over a month ago, I was told it was being reviewed by a supervisor and would hear shortly. When I called today, I was told the same. Everyone else that traveled with me has been reimbursed by their insurance companies months ago, I am very disappointed. I just received an email saying the claim was denied. Why did that take 5 months?
Bonnie D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
Took a lot longer than promised to process the claim and issue the checks
ANUP P. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 08,2018
Nationwide Mutual Insurance
Essential
Our flight home was delayed a day due to freezing fog so our plane was unable to land and was diverted back to PDX. Nationwide Insurance was very easy to deal with to be reimbursed for our night in a motel. The person I spoke with was very helpful and courteous and our claim was paid promptly. Thank you.
Carolyn V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
Quick response with fair settlement
Pamela J. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
My wife and I have traveled with another couple for the last 15 -20 years. We get along great and in my wife's case know each other since childhood. Anyway, not to prolong the story, we had planned our vacation this year for Hawaii - several days on Honolulu and then a cruise around the other islands. A week or so before the trip the spouse of our travel companions had some bad results to medical tests she took and as it turns out needed open heart surgery. As a result of this we certainly did not want to travel while she was undergoing this procedure. After submitting all of our documentation to Nationwide, within less then two weeks and without any questions beyond the documentation we submitted, we received a check in full for our entire trip. That is service personified.
PS: Most important, our friend's wife had the surgery yesterday and is doing well. That is the best news!
PS: Most important, our friend's wife had the surgery yesterday and is doing well. That is the best news!
Arnold F. would
recommend this plan to a friend or relative.
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"TRIP INTERRUPTION
The Company will pay a benefit, up to the maximum shown on the Confirmation of Coverage, if You are unable to continue on Your Covered Trip due to:
.....
(j) Natural disaster at the site of Your destination that renders the destination accommodations uninhabitable;
(l) Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive."
In order for a claim to be payable, it must meet one of the criteria in the policy, such as, these 2 named perils. The policies don't work on the assumption that something might happen while on your trip. Coverage kicks in once a covered event actually occurs. Unfortunately, the fact that you made the choice not to go before an unforeseen event occurred will make you ineligible for any payments lost or additional expenses incurred.
Please call us at 800-487-4722 if you would like additional information.