Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
CSA refused to grant the claim stating that I had medical pre-condition. The first symptoms of my sickness appeared just 2 weeks before planning trip and never before and the coverage was bought few months earlier. I received the money only after very complicated way of complains.
Terrible handling.
Terrible handling.
Piotr T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct plan to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While some of our plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is typically unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at the number or email provided above.May 01,2017
Generali Global Assistance
Premium
I've always said it's better to have travel insurance and not use it than to not have it and need it. Cost was reasonable and thank goodness I didn't have to use it.
Kenneth R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Great security.
Jany P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The information provided and the options for me for great! The Insure My Trip team did a great job. We did not use or file a claim, but it was enjoyable to travel knowing we were covered by a policy. The total information, buy cycle was great! Thank you Insure My Trip Team!
James C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Maximum coverage at a very fair price, will certainly use the next time I travel. It pays to take the time to compare the policies.
Wayne S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Good plan.Thanks.
Joseph K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Was surprised how fast my claim was processed. CSA reimbursed me 100%. Thank you. Will continue using this company and recommend to my friends and family. Also, the prices are very good comparing other companies. Thanks again.
Olga G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Great plan. I am a long time client.
Hazel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Looks good, fortunately it was no need to use it.
Lyudmila G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
With all of the world events happening, it is a must for me.
RICHARD B. would
recommend this plan to a friend or relative.
For the benefit of your fellow travelers, CSA defines a PRE-EXISTING CONDITION as a "Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy."
Please also note that the CSA Custom plan does not offer a waiver of that preexisting conditions exclusion.