Travel Insurance Reviews for International Medical Group

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Filed claim
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel SE
This plan was recommended to me. It had everything I would want were I to need the insurance while on my trip.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
International Medical Group iTravelInsured Travel SE
The real test of a travel insurance policy is at time of claim. Thankfully we did not need to file a claim. As far as the plan and cost of what we wanted to insure and get pre-existing coverage met our expectations.
Thank you.
Lana F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel SE
I have been trying to collect my refund for my claim for over 2 months - all I get are excuses that they are busy with ski season - I would never recommend IMG as an insurance carrier
Anton S. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel SE
They were courteous, efficient and helpful..
Patsy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
International Medical Group iTravelInsured Travel LX
It is difficult to rate the plan because fortunately we didn't need it. We were still glad that we had it.
The agent who helped us was very helpful.
Brian M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
International Medical Group iTravelInsured Travel SE
Insurance is only good if you use it and I buy it hoping I will never need to make a claim. I thought the policy was over-the-top expensive.
Cyndi H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group. We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
    Nov 16,2018
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
International Medical Group iTravelInsured Travel SE
My wife passed away before our trip. IMG made the claims processes overly difficult and time consuming. Representatives of IMG were not truthful with me about needing more information and correspondence that IMG supposedly sent me. As soon as I threatened legal action to get my claim paid, my claim was paid. Due to its very poor customer service, I strongly urge you not to let this company continue to solicit business through your website.
Scott F. would not recommend this plan to a friend or relative.
11 of 11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    First of all, we would like to express our condolences for the loss of your wife. We also apologize for the turnaround time taken to process your claim. We certainly did not wish to increase your stress by making the claims process more difficult.

    After reviewing your claim, International Medical Group acknowledged that they did not escalate the process, so your claim followed the usual time frame. It was received by the insurance company on 8/31/2018 and was finalized on 9/26/2018 with the check being mailed on or about 10/3/2018 after the month end check run.

    International Medical Group and InsureMyTrip both regret that your claims representative did not acknowledge your frustration and provide more attention to your claim. Please rest assured that the company appreciates your comments which they have carefully reviewed with their representatives to improve service.

    Once again, please accept our apology.
    Oct 30,2018
By
on
for a trip to Hungary. Hungary.
International Medical Group iTravelInsured Travel LX
Fortunately we did not have to make use of the plan benefits. Reason for choosing this plan is the medical coverage -- it is primary and also provides a maximum medical benefit of $ 500,000. Great coverage for a retiree on Medicare traveling outside the US.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Hungary. Hungary.
The trip included a
tour
International Medical Group iTravelInsured Travel LX
Having a plan with the ability to cancel my trip for any reason gave me great peace of mind!
Yours is the only plan that has this, so a big THANK YOU to you!
Stephanie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for taking time to provide your review.

    Although we are pleased to hear that you were happy to purchase the IMG iTravelInsured LX plan including Cancel for Any Reason, nevertheless it is not the only plan shown on our website that offers that option.

    Please feel free to call Customer Care at 800-487-4722 in the future if you have any questions when purchasing a plan.
    Jun 20,2018
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
International Medical Group iTravelInsured Travel LX
I very much appreciated the specific elements of coverage this plan provided, and I am very grateful that we did not need to utilize it!
Yvonne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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