Travel Insurance Reviews for Nationwide Choice Cruise

I would recommend this policy to others but with the following advice. If you make a claim online, keep in mind that the claim examiner assigned to you might not find your situation as straight forward as you think it is. There might be some back and forth -via email or phone call (on your part) about the documentation you submitted (e.g. an explanation in English for a receipt in Italian even though it's pretty obvious what it's for) or a request for more documentation than what you submitted (e.g. submitting not only receipts but credit card statements that match the receipts) .
It will all get worked out, but not overnight and maybe not as quickly as you think it should. I just received my settlement for a claim I initiated 5 weeks ago. I thought that was an acceptable outcome.

One last thing, pay attention to the Trip Delay max. The policy I bought had a daily max of $150. When I was pickpocketed the morning of my cruise and had to stay in Rome overnight to get an emergency passport, then fly to Majorca, Spain to meet up with my ship that would be docking the morning after, I incurred the cost of two nights in a hotel, train and taxi fares, a plane ticket, and the cost of replacing my passport. I was traveling off-season, so both the airfare and the hotel costs were minimal, but I still exceeded the daily limit for 3 days of Travel Delay by $158.00.

The plan payment was fine. Filing the claim was a nightmare. I had to submit the claim repeatedly as your system was not easy to navigate and submit. You asked for multiple items for each part of the claim but almost impossible to get them all in your system.

I purchased a policy through Insure My Trip with Nationwide Mutual for cruise and flight coverage. I had to file a claim in September due to the fact that my cruise was canceled by the supplier due to staffing and supply chain issues as this was a brand new ship.

I contacted them to inform them that the cruise line had canceled my cruise and I needed to know the steps to take to file a claim. I was instructed to provide the cancellation letter from the cruise line plus provide the flight information. I informed them that I had not canceled the flight yet because I wasn’t sure if I was supposed to and I was told to do so and send over all of the information to the claims department. I waited patiently for several only to be told that there was a submission error so resubmitted everything for a second time, the first week of October.

On Oct. 20, 2023, my claim was denied stating that the reason for cancellation was not covered. How is that possible when the cruise line canceled my cruise. I resubmitted an appeal the same day only to now be told, on Nov. 7th that my claim is still denied even though I submitted everything and didn’t cancel my trip due to my own personal reasons. They claim that I’m not entitled for compensation. I only filed a claim for the flight and yet I can’t get reimbursed even though the claims department told me to cancel the flight.

I feel as though this is a trick to keep them from paying on claims. I’ve reported them to the insurance board of my state because this isn’t fair. I don’t recommend this insurance company at all.