We are only showing ratings that have a written review.
The trip included a
cruise
tour
WorldTrips
Atlas International
Didn’t need to use this and that’s great!
Kenneth B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas International
This review is based on the purchase of the insurance plan only. I did not need to file any claims. :)
CARMEN R. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
Amazing price and great service. Luckily I didn't need to file a claim, but I had a question one time, called the number, spoke with a human, and got a succinct answer almost immediately. Would use again.
Benjamin P. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
As my recent overseas trip was unexpectedly extended, I had the option of extending my initial insurance policy, or take the easier route and purchase a new policy to cover my extra for days of travel. I choose the latter. It was easy to do, was affordable and gave me comfort from stress as at the time there was a lot of turmoil at European airports.
Pekka P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
Do not use the policy. But at some point during the trip I felt bad and called the telephone assistance. They treated me very well
FREDDY G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
WorldTrips
Atlas International
I have never got sick or anything to use the plan but the stuff and employees were friendly and very helpful while getting this plan to my self
Treena G. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas International
Luckily did not have to file a claim, so have no opinion about the above
Maya G. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
Explain the coverage clearer. This is covered... this is not covered. No legalize, just English.
Then facilitate signing on later.
Then facilitate signing on later.
Aaron C. would not
recommend this plan to a friend or relative.
WorldTrips
Atlas International
I was lucky not to have had to use this insurance during my trip.
ELSA MURIEL L. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
I tried to call all possible Numbers in Germany, It did not work.
I tried to send email and they said I should send a letter to an adreds in USA.
So I was sick, in Germany, and to contact them (what was almost impossible) I should send a letter.
I tried to send email and they said I should send a letter to an adreds in USA.
So I was sick, in Germany, and to contact them (what was almost impossible) I should send a letter.
Layane C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
We are sorry to hear that you were dissatisfied with Tokio Marine's 24 hour assistance services. Your policy offers secondary medical coverage outside your home country for a relatively short term basis.
Tokio Marine does not restrict you to a network of medical providers, so you are free to seek medical treatment from any certified medical provider. You should expect to pay out of pocket and receive reimbursement only after your medical claim has first been submitted to a primary health care provider.
Please keep in mind that the following expenses must always be Pre-certified:
ï‚Ÿ Inpatient care
ï‚Ÿ any Surgery or Surgical Procedure
ï‚Ÿ care in an Extended Care Facility
ï‚Ÿ Home Nursing Care
ï‚Ÿ Durable Medical Equipment
ï‚Ÿ artificial limbs
ï‚Ÿ Computerized Tomography (CAT Scan)
ï‚Ÿ Magnetic Resonance Imaging (MRI)
Apparently your injury did not require
Pre-certification or Tokio Marine would have instructed you to:
1. Contact the Plan Administrator at the telephone number contained in the Member’s Certificate as soon as possible before the expense is to be incurred; and
2. Comply with the instructions of the Plan Administrator and submit any information or documents they require; and
3. Notify all Physicians, Hospitals and other providers that this insurance contains Pre-certification requirements and ask them to fully cooperate with the Plan Administrator.
Once again, we apologize that this may not have been fully explained to you during your phone call with the 24 hour assistance service.Nov 21,2018
However, InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722. We would be happy to answer your questions.