We are only showing ratings that have a written review.
The trip included a
cruise
tour
John Hancock
Silver
We didn’t need to file a claim but was good to have just in case.
Robert J. P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Presenting the claim was complicated, with having to submit multiple layers of "proof" documents to the claims agent, even though the original information submitted was quite complete. Additionally, the process was very time consuming.
Richard B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Covered what I wanted.
Peter J. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Plan appeared to provide good coverage at a reasonable cost. Filed a claim for a travel delay outbound to our cruise and while it was fully paid, it took 2 months for the process to be completed. Make sure you document EVERYTHING and submit it all.
Paul W. would
recommend this plan to a friend or relative.
6 of
5 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
Thankfully, did not have to make a claim, but felt confident that if we had, we would be in good hands.
Elizabeth T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I didn’t have to use it but it gave me peace of mind
TINA M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Will use JH again on our next trip but will benchmark other providers.
Marc C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Great customer service when we had to file a claim. Recommend JH to all our friends who are traveling...
ROBERT C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I truly believe the best insurance is the insurance you don't have to use, and thankfully we did not! Due to some circumstances beyond our control, we had to change our plan twice after our initial purchase. Changing the plan was VERY easy to do, and the John Hancock team was very professional and efficient. Job well done!
Robert J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Glad I didn't it, so price could be cheaper.
Kristie C. would
recommend this plan to a friend or relative.