We are only showing ratings that have a written review.
The trip included a
cruise
John Hancock
Gold
The plan provided us with peace of mind and was provided at a reasonable price. Thankfully nothing occurred but we were happy to have the coverage in place if we needed it.
Shelley C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Plans have increased in price a lot and coverage is less. I'm only looking for cancel for any reason coverage and would like more insurance options.
Karen S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Previous companies had included luggage tracking ID cards in case of missing luggage which made me feel more secure. John Hancock did not. Because I did not file a claim I don’t know how well they provide service to customers. I basically had no contact with them. Next trip I will go back to my previously used company.
Andrea A. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We always purchase travel insurance and we travel international every year, sometimes even 3 times in a year and this recent trip was the First Time I actually wanted to use the benefit. I called the John Hancock office to inquire on canceling my trip due to my mother who is 90-years old had an accident and just had Hip Replacement surgery. My husband and I wanted to cancel the Spain trip and just spend time with my mother to help her in her recovery and therapy - the Insurance Agency said they cannot give a definitive answer if my Claim will be approve or rejected UNTIL I file a Claim and wait 30-days for an answer. I now realize Travel Insurance is a waste of money because people buy Insurance to remove the RISK in your Travels but when you need to use it, you will be asked to take the "RISK" anyway if you will be approved or rejected - so what is the point of having Insurance?
Emily J. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Fortunately I had no problems and have NO claims. I was pleased with the coverage.
Margaret S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
Nice to have the peace of mind that if something were to go wrong, I'd be covered. Thank you!
Jennifer M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I had to cancel my trip due to an accident and the plan covered my expenses.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
Joy C. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 06,2019
The trip included a
cruise
tour
John Hancock
Bronze
Did not need to use this trip, but glad to have it just in case.
Cheryl E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I got the coverage I wanted. I am very pleased would use them for my next trip. Very happy!
Sharon H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
It's difficult to evaluate the plan coverage and accessibility, since we never had to use it. It gives peace of mind to know/believe that you have adequate insurance coverage.
Edward Z. would
recommend this plan to a friend or relative.
John Hancock Bronze has the following number one covered reason to cancel or interrupt your trip:
"(a) Your Accidental Injury, Covered Sickness or death or the Accidental Injury, Covered Sickness or death of Your
Traveling Companion, Your Family Member, Your children’s caregiver or Your Business Partner; that results in
medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued
participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled
Departure Date."
The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be predetermined, as you would be required to provide Proof of Loss to determine appropriate coverage. This would be the case for any insurance provider that we represent.
We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.