Travel Insurance Reviews for AXA Assistance USA

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Filed claim
By
on
for a trip to Spain. Spain.
The trip included a
cruise
AXA Assistance USA Platinum
I bought this coverage for 2 cruises. I wanted only medical and evacuation coverage with sufficiently high limits to make sure it would handle any eventuality - which it did. I did not want 'cancellation' coverage, so my premium was perfect for what I bought. I'll be cruising 3 more times this year and will purchase this same package to cover each of those evnts.
Michael T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
AXA Assistance USA Platinum
Glad I didn't need the coverage, but it gave me great peace of mind to have it. Coverage gave me everything I wanted at a reasonable price. Won't leave on another international trip without it.
Barton S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
The trip included a
cruise
AXA Assistance USA Platinum
Thank God, we had no need for the plan. However having the coverage was a big emotional relief while on the trip.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
AXA Assistance USA Gold
Had a few things happen to me while traveling and everything that I said was not claimable because they were written as not covered by insurance. The contract is very vague so you don't know what your covered for.
Paul V. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
The trip included a
tour
AXA Assistance USA Gold
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
The trip included a
cruise
AXA Assistance USA Gold
Thankfully, I had no reason to use the plan while in Europe, and this complete coverage gave me great peace of mind as we traveled.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
The trip included a
tour
AXA Assistance USA Gold
Didn’t need to file a claim this trip, but did LAST trip and service was excellent.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Spain. Spain.
The trip included a
cruise
AXA Assistance USA Silver
did not have to use
bevely a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Nov 22,2017
By
on
for a trip to Spain. Spain.
AXA Assistance USA Gold
We had to cancel our trip due to medical issue. It took them a little over thirty days to review claim and then request additional information/documentation. When I emailed twice for an explanation of why this was needed, I never received a response. I did procure the documentation requested anyway and submitted. We finally received a refund of all of our trip related expenses almost 2 months after submitting claim. So we were made whole, but customer service was wanting.
Mary c. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Oct 25,2017
By
on
for a trip to Spain. Spain.
The trip included a
cruise
AXA Assistance USA Gold
We didn't need to use it, so I cannot say if the coverage was adequate. BUT, it did allow us to feel more comfortable in that we would be protected if we did need to cancel. It was very expensive, though.
Philip Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip. Feel free to call in to discuss your insurance needs to make sure you're getting the best insurance coverage at the price point you are looking for. We look forward to providing travel protection for all of your future endeavors!
    Oct 24,2017
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