Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
Hard to write a review when we were fortunate to not need to make a claim.
Stephen G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Not sure yet. Our trip was delayed a day thanks to Air France/Delta so we missed our first night and first dinner in Paris and we are waiting on a response from Delta as to what they are going to do.
Gregory B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
There should be a rebate upon completing a trip without a claim, possibly a credit toward insuring a future trip.
Richard B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
I was thankful that this year I did not need to claim anything, but it was good to know that the plan was there had I needed it. Last year there was an issue with the airlines, and while they did not charge me anything, General Global was able to help out where it was needed. Next trip, I'll insure with General Global.
Jacqueline W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
We sailed trans Atlantic with the plan to get off the ship in Le Havre, France and proceed to Paris. Due to weather, the ship diverted to Southampton, England. The ship transported us to London, Heathrow, but we were on our own from there. We had already purchased train tickets from Le Havre to Paris. We notifies Generali of the situation and filed a claim upon return to US. Generali Global reimbursed us for our travel from Heathrow to our Paris hotel. Our entire claim was reimbursed 100% including a charge I had to visit the ship's doctor while on board. I have since purchased additional Generali policies for our next trip. Our claims agent Ricardo Romero did a great job. I have purchased several Generali and GSA policies over the years, but this was the first claim I had to make and so glad we purchased insurance. Don't leave home without it.
Frederick E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
Thankfully, I didn't need to file any claims, so I don't have the direct experience of processing a claim. But I've always had good luck with insuremytrip.com and the companies they represent.. The purchase process was clear and easy, and I think I picked the best plan for my purposes.
Susan A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We have used your service in the past and are completely satisfies with the coverage and price. We've never filed a claim but it's comforting to know the coverage is there if needed.
Dean D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
There is no way to evaluate a plan when you had no reason to file a claim. I mainly bought it to cover a major medical emergency, and I'm happy there was none. I would likely buy again under similar circumstances, under the assumption that I would be covered if needed. However, there's no way to tell in advance.
Kenneth L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I recently returned from overseas where I had a ski accident and emergency surgery/hospitalization. We reached out to our travel insurer Generali which ultimately worked out but not without some stress along the way. It took a very long time to work out the travel arrangements home, where we needed to be upgraded to business class so I could travel the 8 1/2 hours home more comfortably. We were traveling with a family of 4 and needed to retain our existing flights from the same airport or something comparable so we could travel home together. I'll spare the details here but there were bumps along the road getting this taken care of effectively. The associate we worked was very responsive and as helpful as he could be but it appeared that the back office with whom he had to deal was less than efficient in taking care of the details, or didn't understand what was required. Happy to share details if customer service wants to call me.
Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.
Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.
Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Joseph G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Really can’t review honestly as we did not have to use it. We thought it was a great plan and hope it would have providdd the coverage it promised if we had to use it.
Ricki K. would
recommend this plan to a friend or relative.