Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

I submitted my claim # 1JHG14-111498 recently and am now pleased in it's handling. I did request o speak with a a Customer Care Individual, and received prompt and responsible care of a small problem. In addition, your employees that I had occasion to speak with early on during my claim process were very knowledgeable and helpful in our claim submission. Please thank them for their care and concern.

Due to a family member's serious surgery we had to cancel a cruise in Europe for five people. I phoned and got the claim form. About $15 thousand was involved. I sent in about 16 pages of material. My only criticism is that it would have been good for them to send a letter acknowledging receipt of the claim. About three weeks later they phoned and made a reasonable request for some information I had failed to include. A month after that a check arrived for everything we claimed. There were no quibbles about the seriousness of the illness or the details of expenses. A little faster would have been nice, but all in all in was quite a smooth process.