Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

John Hancock may be an adequate travel insurer but its claims administrator, Sedgwick, caused me never to purchase any type of John Hancock insurance coverage. Nineteen days before scheduled departure for a France guided tour, I had been hospitalized the second time in as many weeks for bronchitis. The second time was also for sinusitis and the new strain of Covid. CT/MRI scans of the sinuses also revealed that I had incurred a minor stroke. Because of the recurring respiratory infections and need for a cardiology referral, the hospital physician signed a statement medically advising to cancel the upcoming trip scheduled for August 20--September 6. Sedgwick rejected the letter for lack of "required documentation" but would not specify what was required. Four times submitting documentation that did not satisfy Sedgwick, I learned it only wanted physician to specify the dates I could not travel. When bronchitis returned for the third time, I showed the physician Sedgwick's email. He retroactively specified the dates I was restricted from travel. I do no recommend John Hancock insurance because of its claims adjuster, Sedgwick. Lesson learned: always confirm if the insurance company also administers claims. Third-party claims adjusters may be paid a bonus for the amount of claims denied. Caveat emptor!

It took longer than I expected about 7 weeks to fully process my claim

We had a bucket list trip planned to Paris and I became ill and could not travel. I was heart broken. Insuremytrip.com, Seven Corners, and John Hancock were easy to work with, everyone was kind, and responded quickly. I contacted them, they emailed me a very easy to fill out form, had my physician fill out the appropriate areas, sent it back and they had my check in the mail to reimburse me for my prepaid trip expenses within 10 days. I will always use this site and the John Hancock gold plan for all my large travel trips. They were wonderful and easy to work with!! It was worth every penny!! Hopefully, I will go again, buy the policy, not have to use it and actually make it to Paris. I will not go on any big trip now without them!

We had a delay, missed hotel, and lost baggage. I filed a claim and received reimbursement in a prompt manner. I definitely will recommend this coverage to friends or anyone that asks.

Purchased a plan from this Company three times. This time I submitted a small claim for a delayed flight which was paid promptly.