Travel Insurance Reviews for International Medical Group iTravelInsured Travel LX

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Filed claim
By
on
for a trip to New Zealand. New Zealand.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel LX
I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:

a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.

b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.

c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.

I won't use them again.
Michael P C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Courtney Baird
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
    Jul 03,2024
By
on
for a trip to New Zealand. New Zealand.
International Medical Group iTravelInsured Travel LX
Travel insurance is essential and we always purchase immediately after making a payment on our trip. But please fully understand what you are buying and what coverage is important to your needs
Ava S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to New Zealand. New Zealand.
The trip included a
cruise
International Medical Group iTravelInsured Travel LX
Spent 30 years as an Ins agent. Your agent was great to deal with. I liked being able to work with a human
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to New Zealand. New Zealand.
The trip included a
tour
International Medical Group iTravelInsured Travel LX
expensive for the coverage I needed
Sarah W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Generally, Comprehensive plan premiums are based on the age of the traveler, trip cost and length of trip. Of course, you also selected the iTravelInsured LX plan which included Pre-existing Medical Condition Coverage, Cancel for Work Reasons, Cancel for Any Reason, Interrupt for Any Reason, Primary Medical 500,000 USD limit and Emergency Medical Evacuation 1,000,000 USD limit.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 12,2019
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