Travel Insurance Reviews for Generali Global Assistance Preferred

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Filed claim
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
All in all the claim process was fairly good. It took Generali about 7 weeks to settle my claim.
THOMAS J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to process claims within 30 days from the date of receipt; however, some cases can take longer. We are pleased to hear your claim was resolved.
    Nov 18,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
We had to file a claim for a previous trip and they paid promptly. Filing was easy. This made our decision to use generali a no brainer.
James L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks so much for sharing your experience and choosing to #TravelSmarter.
    Oct 23,2024
By
on
for a trip to France. France.
The trip included a
cruise
Generali Global Assistance Preferred
They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.
Wendi L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Wendi. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Sep 11,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Hard to give a review when you didn’t have to use it or file a claim.
Sandra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and for choosing Generali Global Assistance.
    Sep 03,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
I discovered shortly after purchasing this plan that I had forgotten I had already purchased another plan. Even though there was no chance of a claim, Generalli would not refund the policy.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We appreciate your review, David. Unfortunately, the freelook period for the policy has lapsed. If you have any additional questions about premium refunds, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Jul 29,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Very good customer service. Thank you.
LINDA W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating! We strive to exceed customer satisfaction!
    Jul 15,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Really have no opinion since we did not have to use it.
gayenell e. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
this plan covered all the requirements for my safe and secure travel. The plan was easy to understand and had very limited exclusions. The medical and evacuation portions of the policy were important for me as I would be traveling in some more remote areas
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
Generali Global Assistance Preferred
I did not file a claim with this plan, so my satisfaction rating (required) is actually neutral, which wasn't a choice.
Carol W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
Generali Global Assistance Preferred
Unlike the offers the airlines provide after you buy a ticket, this insurance did not rely on guilt as a selling tool. The price also seemed fair. As I had no claim, I can't opine on whether this company did better on claims than all the other carriers I've insured with and had (rare) occasion to make a claim.
Stuart R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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