We are only showing ratings that have a written review.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Too strict not open to reasonable negotiation which tells me there's no individual circumstances evaluation. They act and perform like they're big fish and we're super small with little to no importance. There are better choices and will never patronize IMG again!
Christine P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Oct 21,2024
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
no flexibility very rigid policy will not return to IMG
Mark P. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
Oct 21,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately I didn't have to use it.
Caro C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
We exchanged our time share for one in Aruba. The cost of the trip was minimal but I wanted the medical coverage. This policy provided the needed coverage at a very low cost. Thankfully I did not have to use it.
Michael V. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I was diagnosed with two Cranial Aneurysms over a month before my cruise. I was scheduled for surgery, and told I would not be able to travel or cruise.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
Mary M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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MaryM
UPDATE: My claim was paid on 2/7/24, and I am happy that this process is over. Please make sure when you purchase travel insurance, that you read the small print, have copies of everything and anything related to how you paid for the cruise, and if related to illness, all of the forms they require. It is best not to go by what a representative may tell you on the phone, but by what is in their fine print.
This will make the process easier for you.Feb 09,2024
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
00Because I did not visit a doctor no part of insurance would kick in. Never mind that I had seen my family doctor before I left. And we did fly home from Aruba at our cost. The cruise was supposed to be from December 9-19. We flew home on the 12th. Couldn't get anything back. We have a cruise leaving December 23 . We had to cancel it too. Bought the same insurance too> nothing back. I forgot- we did get paid our insurance back! Even tho it says you have 15 to review it you really only nave 14 days . I know because when I told them I was exercising my right they had to send it "upstairs" to get it oked. Will not buy a buy any insurance from them.
Rebecca B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
International Medical Group
iTravelInsured Travel SE
Thank you
I did not file a claim because we had no medical problems
It was a relief to know that had I had an issue your plan would have worked.
It was easy to apply for this plan and I will always use this when I travel
Very efficient staff
All aspects it was a 10 very very satisfied!!
I did not file a claim because we had no medical problems
It was a relief to know that had I had an issue your plan would have worked.
It was easy to apply for this plan and I will always use this when I travel
Very efficient staff
All aspects it was a 10 very very satisfied!!
Concetta G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Awful. They wouldn’t help at all. Never got a phone call. Unreal.
Stephen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. However, additional information is needed in order to continue review of your pended claim. If you would like to continue this conversation, please contact IMG directly at [email protected] or by calling 317.655.9798.
Oct 11,2023
International Medical Group
iTravelInsured Travel SE
I will use this insurance again!
Roslyn W. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Your rep was very nice and professional.
Joanne C. would
recommend this plan to a friend or relative.