We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.
Jennifer A. would not
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
Our Customer Experience Department would like to learn more about your review. Please email us at [email protected], so that we can further assist you. We hope to hear from you soon!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Worst trip ever ... two day delay in departure, lost luggage, minor medical expenses due to flu ... Generali did a great job processing the claims and remuneration was quick. Would definitely use Generali again!
Clark M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for sharing your feedback with us.Jul 24,2024
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
May 22,2023
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
tour
Generali Global Assistance
Standard
My claim was small...just about $200 for a missed tour in Iceland due to illness. When I spoke with the CSA agent on the phone, I was made to feel discouraged. Supposedly I would need more medical documentation than what I did have. I went ahead and filed anyway and VOILA! The letter I had from the hotel person who called the EMT's for me and my own letter explaining things turned out to be adequate. I am very pleased.
Jay S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
I purchased the plan primarily for medical coverage, which thankfully I didn't need. However, it turned out we had a flat tire due to hitting a rock in the road, which the rental car company did not cover with the insurance we bought through them. Since this plan also had rental car coverage, I submitted the claim for the tire replacement. I expected some sort of hassle or denial since I didn't really understand what was covered, but had my check within two weeks of filing the claim. Very happy.
Tara G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Premium
On my most recent trip, I fell and ruptured by left quad tendon. CSA and its subsidiary were immensely helpful arranging for me to get back to the United States for surgery, including arranging for me to fly back business class, arranging for transportation to the airport in Iceland and transportation from the JFK terminal to where my car was parked. It was an impressive performance.
CSA also promptly settled my claim for reimbursement for the cost of the trip.
CSA also promptly settled my claim for reimbursement for the cost of the trip.
John F. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I was dissapointed in how long it took to process my claim. When I tried to call, I was made to feel like I was bothering them but when I called back a month later I found out my claim had been sitting on someone's desk.
Laura S. would not
recommend this plan to a friend or relative.
13 of
15 people found this review helpful
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