The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Although we had no mishap or claim to make we were grateful to have the coverage a such a reasonable price. Thank you!
Jashua R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
We had several medical claims for illnesses during our cruise. I submitted the claims two months ago and waited three weeks for International Medical Group to respond, at which time they demanded more documentation. The requested additional documents were identical for all of the claims, so I submitted them all together. After another month-long delay, IMG now has summarily denied one of the claims, referring in an email to an attached letter explaining the reason, but there was no letter attached to the email. IMG's website doesn't list all of our claims, so I don't even know which claim was denied. I still haven't heard about the remaining claims. IMG makes it easy to pay for the policy, but submitting the claims and jumping through the ridiculously bureaucratic claim process has been extraordinarily cumbersome and opaque.
Leland F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jun 18,2024
International Medical Group
iTravelInsured Travel SE
Had no reason to use the insurance.
Joyce B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
We didn’t need to use this insurance,
however, it gave us piece of mind to have it.
however, it gave us piece of mind to have it.
Keith M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
If I don't need you, I am happy. But others on our trip fell ill or got hurt so I knew we would have coverage if we needed it.
elizabeth M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Did not need to use the plan so with that, everything worked out well.
Richard B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Plan covered my needs but everything went well so I didn’t have to file a claim.
Elaine B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
The particular plan I bought seemed like a good value. Fortunately, I didn't need to file any claims. However, I did have question so I called the number listed in the policy. After being on hold for about 10 mins, the line rang as if I was about to be connected to an agent, but instead the call terminated. And this was close to 10pm EST when I called. So I never did speak with an agent.
Bienvenido G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately I didn't have to use it.
Caro C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Sometimes in emails or paper copies, I have trouble finding out which trip it is for. It would be helpful if the trip country is listed prominently on all correspondence, including insurance documents. Thanks.
Nancy P. would
recommend this plan to a friend or relative.