Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

The purchase of the insurance was easy. The documents were delivered right away and it gave me peace of mind. I am happy I did not need it, but heard about a girl yesterday breaking her ankle on day 5 of her trip and had to return home for surgery.One never knows what can happen and better safe than sorry.

I liked this plan to cover 3 hours flight delay, but in my case I wanted insurance to cover meals when flight schedule changed. My flight changed earlier than original time , so that I missed a hotel breakfast and needed to purchase it out of my pocket. Both Air line and insurance did not cover this portion even this is not my fault.

Impressed with you customer service in answering all my questions before deciding to purchase this plan.
Peace of mind since travelling to So. Korea and Japan, knowing you will have our backs if anything happens.

I still think the overall plan is good peace of mind for a major trip however I think the cost is a little high.

When comparing trip insurance, I found that the John Hancock plan was more comprehensive for a slightly lower price than comparable companies I had insured with in the past. Thankfully, I did not need to file any claims for my trip so I cannot comment on how good the coverage actually was.

great peace of mind

I did not have a claim but the plan coverage was good and the price was reasonable.

I had to change my flight before the trip. It took long time and many emails and phone calls to change the trip date. At the end of frustrating days, they changed to the new dates. I bought this insurance indirectly, so the communication became confused. I am satisfied at the end of trip to have these coverage although I didn't have to use it. The insurance is safety net, hopefully these troubles they cover never happened.

Our flight to Tokyo was cancelled due to mechanical difficulties, and we arrived a day late to our pre-paid hotel. Fortunately, the hotel refunded our money for the first night, otherwise we would have had to make a claim on the insurance. This experience confirmed for us how important it is to have travel insurance. We bought it mainly for the travel accident and health coverage, but actually may have needed it for the travel disruption!