Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
C&F Travel Insured International
Worldwide Trip Protector
Never buy from CF. They come up with excuse after excuse to reimburse a genuine claim. Useless working with these folks. You send more time than it is worth it. I ma still waiitng from a claim made 2 years ago with unending queries that are only made to make one frustrated and not follow up. The queries are always the same. its like they don't even read the response. If you want to waste money, go ahead. You are financing their life style with your hard earned money.
Phaneendra P. would not
recommend this plan to a friend or relative.
8 of
9 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Great rates for the insurance . Covered everything I needed.
Robert B. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Easy to buy an gave a peace of mind in case any of my traveling party would test positive to c19 and not be able to return...
Carlos C. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Too slow to process claims, customer service teams are not all on the same page, get different answers every time. Too many repetitive documents requested, all PDFs, need to fill in manually. It took almost 5 months for them to adjudicate the claim. Their customer service is terrible, they can't commit to any timelines, and their people are overloaded with claims. I would avoid this company at all costs.
Viviana D. would not
recommend this plan to a friend or relative.
8 of
9 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from C&F Travel Insured.
"We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected]. We appreciate your patience."Sep 08,2021
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
If a trip cancels, there is no insurance claim, it takes an act of God and much time and correspondences to get either a future voucher or refund. You can get a policy almost instantly, but to cancel and get any kind of a refund back can be problematic.
Update: After a month since cancelling and more follow up, got a voucher for a future insurance purchase from the insurance carrier. Good outcome, but now locked in with a particular carrier in order to use the voucher.
Update: After a month since cancelling and more follow up, got a voucher for a future insurance purchase from the insurance carrier. Good outcome, but now locked in with a particular carrier in order to use the voucher.
David H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Everything was good. I fell down and broke bones. The only thing that was a bit difficult was finding a telephone number that went through from Puerto Vallarta Mexico to the USA. It was a good private hospital and all charges were paid by insurance.
Daniel M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Plus
I was looking for very specific COVID protection for our trip and this plan was perfect. It hit all my concerns and their site was easy to navigate.
Dallas W. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
I had to file a claim and it was resolved fairly. It was a slow process. Insure my trip was great to work with.
Jessica O. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Its been a month since I submitted my claim, no response by email and no call back when I entered the virtual que.I realize they are busy currently, but some kind of response to any of my email and submissions over 30 days seems reasonable.
Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Erica P. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Megan
Thank you for your feedback!
Please see the response from C&F Travel Insured regarding your review:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."Dec 01,2020
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I had to file a claim when AA canceled my flight a few hours before my trip. I contacted C&F Travel Insured, and after my cruise l sent in the paperwork needed. It took about a month, but I received a call today stating l would have a check in about a week. Amid the COVID-19 outbreak, l think that is a wonderful turn around. Thank you!
Mary B. would
recommend this plan to a friend or relative.
We thank you for your feedback. Please see the response provided by C&F Travel Insured International below:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Our relationship with our customers is very important to us, and we appreciate your patience throughout the process. If you’d like to discuss your situation please reach out to [email protected]."