Travel Insurance Reviews for Travelex Travel Select

I was reasonably happy with this plan, and would recommend it to other travelers. Before my trip, the government issued an advisory against traveling to Kenya. I called Travelex, and discovered that they would not cover us if we decided to cancel, since the terrorist attack prompting the advisory did not occur in a city on our itinerary. That is in the policy, so fair enough, I suppose. We ended up taking the trip, and had no problems in Kenya. However, we missed a connection in London due to inclement weather. We had to pay for food, transportation, and 2 nights at an airport hotel. Plus, we had no baggage, so we had to buy clothes. I called Travelex on our return home to initiate the claim. The representative sent me a form and instructions, and I submitted hotel, food , transportation and clothing receipts. Travelex paid for all but the clothing, and only then let us know that we had to make a separate claim for a baggage delay. I filled out the new form, resubmitted all the clothing receipts, and sure enough, we were reimbursed for the money spent. Everything worked out well in the end, so my only gripe was that the process was slow and had to be repeated, because the representative didn't explain that I would need to make two separate claims.

Unfortunately illness prevented me from taking the trip to Europe. But happily I had Travelex insurance with pre-trip cancellation coverage. Travelex took almost a month to process and pay the claim, but overall I am satisfied with Travelex. This is the second time I've had an overall good experience with them. I will use Travelex again for future trip insurance.

I added the rental car policy. We ended up purchasing new tires when a couple of ours blew on bad Scottish roads. The policy covered our receipts.

I cancelled a May trip to Brazil. All paperwork went smoothly and phone reps were very helpful. Thank you.

We had to cancel a trip due to health reasons and, much to my relief, Travelex paid the claim promptly. Everyone I spoke to on the phone was helpful and I have always had good experiences with them in the past. However, I had never filed a claim before, and I was a little concerned that the insurance company would look for small, nit-picky reasons not to pay the claim, and/or create onerous administrative processes. That was not the case here -- I filed the paperwork and had a check in my mailbox about 2 weeks later. I'm rating them at 4-stars for claim processing instead of the top mark of 5-stars only because they made an error in calculating the claim amount, which required a few phone calls to fix -- though again to their credit, they promptly sent a second check for the remaining amount. The claims process would benefit from some modernization, as well -- I had to send hard copy forms in by fax or mail, when it would have been easier just to file the claim online and upload my documentation.

The price of the plan was great and filing the claim was so easy. I called their customer service to get help with which form to use. We got stuck in Chicago on our flight back from India because the flight home was cancelled due to weather, so we wanted our hotel cost covered. I filled out the form and supplied requested documentation. 2-3 weeks later we received a check in the mail. No problems at all. I would definitely use Travelex again!

I was pleased to get a refund on my doctor and pharmacy bills.

For some reason, I've always been a little skeptical of travel insurance, but with a big trip to Italy, Spain and France planned for just my son and I, I Googled, Yelped and generally researched options. I chose Travelex through InsureMyTrip and then thought, well, that's probably a waste of my money. Wrong! I was biking in Italy, had an accident and tumbled down an embankment. No serious injuries, but I did end up in a doctor's office to be patched up and have some x-rays taken. I got a handwritten receipt. A few days after returning home, I filled out the form for a claim and sent it off. Less than 3 weeks later the Travelex check from their underwriter, Stonebridge Casualty, arrived for the full amount. Wow. No hassle. I'd use Travelex and InsureMyTrip again in a flash.

We had to cancel our cruise due to a last-minute illness. The claim process was demanding to say the least. It gave the impression that Travelex wanted any little piece of information that might reduce their liability. Nevertheless, they came through with a full refund in less than three weeks.

Missed our connection and thought I was going to have to stay overnight, so I called the concierge to find out if they could help. They opened a claim, told us what we could spend, if needed and even looked for alternative flights for us.

Luckily, we made a standby flight and didn't have to process a claim after all.