We are only showing ratings that have a written review.
Generali Global Assistance
Standard
Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.
Michael S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We value your feedback and will share it with our claims and customer service teams to improve. We are sorry for not meeting your expectations. Thank you for your review, M.Jul 15,2024
Generali Global Assistance
Standard
No occasion to file a claim, so can't say much about that (important) aspect of the policy.
Steven V. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I could enjoy my vacation with the comfort of knowing that in the event I needed medical coverage I would not have to worry about coverage. I will reinsure on other trips.
Theresa M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I filed a claim for expenses incurred when a delayed connecting flight caused me to miss a transatlantic flight, resulting in an overnight stay. My expenses were somewhat unusual (visas, COVID testing) so I wasn't sure they would be covered but was happy to be fully reimbursed.
Margaret M. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Generali Global Assistance
Standard
I didn’t have to file a claim so it’s hard to give an informed review if anything but the features of the plan. It seemed to include what I needed at a more reasonable cost than the other options.
Margaret M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I have experienced baggage delay before on my international flights and it is nothing but a pain in the neck to get delayed, miss your travel plans because you have to wait for the luggage to arrive the next day and then you have to stick around to receive it for a window of 4 or 5 hours. I chose the insurance specifically for this reason and selected the best coverage for that option because I felt that I would at least be compensated for the baggage fees and missing a day of vacation. Sure enough, I needed to file a claim for that very reason. It was the easiest transaction, wrote an email, received an almost instant response, filled out the form and attached photos of all the documentation and boarding passes, and received my check in the mail a week later. Could not have gone smoother and somewhat made up for the hassle at the airport at midnight... very professional, quick, and uncomplicated company to deal with! Will use again on my next trip for sure!
Marion W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for this 5 star review for your Generali Standard plan. Your comments reinforce one fact that cannot be stressed enough which is to save receipts and proof of expenses so that you can be accurately reimbursed whether it be costs due to a delay of baggage for the cost of reasonable additional clothing and personal articles, travel delay expenses for hotel or meal, or medical records for emergency treatment received. This is especially important as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.Jul 02,2019
Generali Global Assistance
Standard
Happily, we did not have any incidents for which filing a claim was necessary. We had a great experience a couple of years ago when we had a filing. But having the policy provided peace of mind and assurance that we would be protected if trouble arose. That peace was worth the price.
Milton A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I have waited until a claim was settled. I thought the process was fair, though I had to repeat some information. The settlement was complete and thoroughly explained. My partner and I will certainly be repeat customers. He is already covered with an annual policy since he travels fairly often. I will be a repeater when my next opportunity arises. Mark us very satisfied.
Milton A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
before and after I purchased plan had lots of questions and all your reps were excellent fulfilling my answers
Jane S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Had to call for a potential problem. Response was immediate and information complete. I didn't need to use the service but the information provided was helpful in case needed.
Thom P. would
recommend this plan to a friend or relative.