Travel Insurance Reviews for Travelex Travel Basic

After years of purchasing travel insurance, this is the first time I have ever had to file a claim. We tend to take adventure trips to various countries, many of which are third world. I've never been concerned about having to cancel a trip, but rather getting hurt while on the trip. Unfortunately, my wife had an unfortunate accident that required arm surgery several weeks prior to our scheduled departure of a three week cycling trip - completely paid for and not refundable. I contacted Travelex and spoke with a very helpful agent who promptly emailed me the required forms. It took a little work to get everything filled out by the doctors and completed by me, but the requests were reasonable. I submitted the forms and was told it would take one to two weeks for their review. After two weeks I called to find the status of the claim and was told a check had been mailed the previous week. Sure enough, the next day, I received a check from Travelex for the entire amount of the claim. I will certainly be using these guys for any other trips we take.