Travel Insurance Reviews for Generali Global Assistance Standard

Luckily I did not have to file a claim, although the trip did not go as planned.

However, the tour operator, Quark Expeditions, agreed to refund a pro-rated amount for 3 days of the expedition cost and and pay additional reimbursements for three days at $100 per person per day to cover meals expenses for the extra days we had to spend in Calgary waiting for embarkation.

Here is the letter they provided for anyone wanting to file a claim.
August 24, 2023
Re: Canada’s Remote Arctic aboard Ultramarine – August 19- August 30, 2023 – Trip Interruption

Dear Travel Insurance Provider,
This letter is to inform you of the Trip Interruption to the above voyage due to wildfire activity in Yellowknife which resulted in the cancellation of their charter flight from Calgary to Resolute. Guests remained at the joining hotel Calgary until their return home.
On August 20, 2023 passengers were scheduled to fly on Summit Air charter flights departing Calgary at 9:00AM & 10:00AM and arriving in Resolute Bay at 3:33PM and 5:18PM where they intended to embark Ultramarine. However, on August 18 we were advised by Summit Air flights had been cancelled as their aircraft and crew had been redirected to assist in the wildfire efforts.
With Summit Airlines unable to operate charter flights Resolute was no longer a viable embarkation point, which resulted the embarkation point of Ultramarine changing to Iqaluit. Guests remained in Calgary until August 22. Flights were scheduled with Canada Jet Lines to operate on August 22 departing Calgary at 11:45 AM and arriving in Iqaluit at 6:10PM. Upon arrival in Iqaluit guest embarked upon Ultramarine and continued their expedition.
As per our terms and conditions, no compensation has been provided to travelers for flights outside our program or other expenses incurred due to the interruption.
Should you have any questions regarding this voyage interruption please contact Quark Expeditions via [email protected] with “Canada’s Remote Arctic August 19 departure Trip Interruption”, in the subject line.
Very Sincerely,
The Quark Expeditions Client Experience Team

Didn't need to submit a claim for this trip, but bought because of the good pricing and excellent service on prior trip claims!

Didn’t file a claim, which is always a good thing. Plan provided peace of mind.

Didn’t need it but liked the security for having it.
I will never leave home without it.

WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.

WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.

Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.

THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.

WE pay premium in earnest- and should not be this hard to obtain our coverage.

I am so dissapointed as have used Insure my Trip for years. and many travel trips.

TY for listening

Easy to obtain coverage. Quick processing. Would use again when traveling.

Easy to check and compare different plans. Fortunately, we did not need any of the coverage provided, but in these crazy times that we live in, it was good to have the insurance if it were needed.

Didnt need it thankfully but eased my mind knowing I was covered in event of emergency.

I tried calling you to cancel the insurance because I had to cancel my trip due to coronavirus; no one answering my calls. Very disappointed with your company. Would not use it again or recommend it.