The trip included a
tour
Generali Global Assistance
Standard
In all the times I’ve traveled and bought insurance this is the first time I’ve had to use it and was pleased with your customer service. As it turns out I’m taking another big trip in October with a friend and we will be buying insurance with you
Wendy R. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Joseph NovoGenerali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Jun 02,2022
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our trip was interrupted due to covid 19 infection. Generali processed our claim punctually and compensated us promptly.
Thank you Generali.
Thank you Generali.
Dov B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Joseph Novo
Generali Global Assistance
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.May 31,2022
The trip included a
tour
Generali Global Assistance
Standard
Our two week Insight tour to Croatia was cancelled due to lack of guests. I was forced to cancel our Lufthansa air because there was no reason to wander around Croatia without a tour.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
Patricia F. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Nichole
From Generali:
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.Jun 03,2022
Generali Global Assistance
Standard
It was a little bit expensive for our ages but it was a good travel plan and worth it. The country we traveled required a travel insurance and we had no problem presenting our insurance. We felt safe that we were insured to cover any eventualities that could ruin our vacation.
Roland R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I bought the policy based on fair pricing and good coverage. I put down a deposit on my trip with Crystal Cruises, who then went bankrupt. I filed a claim for the deposit under the travel policy along with the requested documentation, and the claim was paid with zero hassle. I then changed to another cruise line and the remainder of the trip went perfectly with no further issues. I'm very pleased with Generali.
Scott D. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Generali Global Assistance
Standard
Unfortunately or trip was impacted by a major storm. I purchased coverage to protect non-refundable condo reservations and costs for travel delays. My suggestion is to make sure you keep all your trip documentation/receipts including costs for travel changes. Online claim process was fairly easy and I was reimbursed in a reasonable amount of time. I wouldn't hesitate to use again.
carolyn t. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Standard
Generali was very efficient at processing my claim and mailing me a check promptly. I did not use Zelle to process my claim Zelle is a third party that I do not trust with my banking information. Zelle is redundant and useless. I suggest Generali continue to process their own claims and eliminate Zelle.
Terrence R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response provided by Generali below:
"We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Apr 07,2022
Generali Global Assistance
Standard
I filed a claim for expenses incurred when a delayed connecting flight caused me to miss a transatlantic flight, resulting in an overnight stay. My expenses were somewhat unusual (visas, COVID testing) so I wasn't sure they would be covered but was happy to be fully reimbursed.
Margaret M. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Generali Global Assistance
Premium
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."Jan 11,2022