The trip included a
tour
Generali Global Assistance
Standard
Warning: Before purchasing and paying any premium for travel insurance make sure you read the actual policy and review EVERY possible reason that that travel insurance company could use to deny your claim.
Michele S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Michele. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes approximately 20 different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at the phone or email listed above.Nov 03,2023
Generali Global Assistance
Standard
I put yes on the recommendation question reluctantly! Yes because it was easy to get! But no, it is too expensive!
Nathan M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we didn't need to file any claim, but felt assured we had enough coverage for our needs.
Hedy L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It is good for providing peace of mind. Just wish it didn't cost so much. Also, glad I didn't have to file a claim
Martin H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Best insurance policy is the one you don't have to use!
Paul L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Nothing happened so everything is fine.
Mary W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We were very pleased with this plan as it covered all the very necessary items & set our mind at ease to enjoy our trip. Fortunately, we did not need to file a claim.
Lawrence D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Over the past 2 weeks I have made 14 telephone attempts to obtain an answer as to why my claim was only partially paid. Multiple voicemails and internal memos have not been answered except for one, from a Gerard Pardieu, which was unintelligible. I have not been able to make a satisfactory connection with a claims representative and I am becoming very frustrated. I am in the process of filing a complaint with the State of Washington Insurance Commissioner.
Don P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Don, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Oct 27,2023
Generali Global Assistance
Standard
I didn't have any claims but the comfort in knowing any unforeseen event that might interrupt the trip would be covered was worth the cost of the premium.
Wilson L. would
recommend this plan to a friend or relative.