The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
I had to submit a claim due to a death in the family on the day we were leaving for our cruise. I called Nationwide to get the claim form and the representative was very attentive, and pointed out the most important sections to complete fully and accurately for the claims adjuster. Thirteen days after submitting my claim online, I received a phone call to get some additional information. They wanted a copy of the obituary or death certificate. She was able to find the obituary online with my extra information. A week and a half later, I received a full refund in the mail. Very satisfied.
Rosemary M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
We buy travel insurance for any trip that requires pre-payment. This was the first time we had to file a claim. Although there is a lot of paperwork involved in filing a claim (understood) Nationwide was clear and direct with their claim filing instructions. Phone reps were helpful and quickly answered the phone. They promise adjudication within 15 days of filing and took 18 days to issue the payment, although not received for another week. Overall, excellent service and assistance.
Clifford K. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Luxury Cruise
We had a change in itinerary BEFORE we left for our cruise & submitted a claim with Nationwide Luxury Cruise when we returned from our cruise & they were very prompt in sending us 2 checks for $1250 each.
Juli K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
I believe it is unconscionable that in order to waive the pre-existing condition requirement, you have to buy the insurance plan within 1-2 weeks after initial deposit. This is a rip-off. If you book a year in advance of the cruise, Nationwide gets to play with your money for a year, for free. Nice.
Jose S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Fortunately we didn’t need to use the insurance, but having this plan gave us peace of mind.
Cornelius D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
A small price to pay for peace of mind when cruising! Not having this insurance coverage when taking a cruise outside of the U.S., when your normal insurance company will not cover you, is like driving without car insurance. We don't plan on having accidents, but if you do then it is a huge comfort knowing that you will be financially covered for any huge expenditures! I will never take a cruise again without this excellent, affordable coverage!
Michael H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Did not use it thus I cannot review it.
WILLIAM D. would
recommend this plan to a friend or relative.
-
Carol
We appreciate that you are unable to review the claims process since you did not have a claim. Nevertheless, we thank you for your ratings on the plan's cost and coverage.Mar 14,2019
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Although it is a added cost to travel we cannot justify not getting it for the security it gives. We only had to file a claim once, 20 trips ago it went smooth that we have not traveled without insurance since.
Steven N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Didn't use it but have used a Nationwide plan in the past. Response was good.
Anthony W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I basically look for the cheapest coverage for what I need and includes pre-existing and medi-evacuation. I have collected several times with different policies and never had a problem with "cheap." In fact, one of them reminded me that they could not finish processing my claim until I submitted what Medicare was paying when it had been sitting on their desk gathering dust. I was aware that it was still pending but Medicare takes their good time processing their claims.. Anyway, impressed they didn't just "sit" on it and hope I would go away (lol).
Owen W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you very much for your five star review. However, I would like to point out that your Nationwide Universal Cruise plan does not include the Pre-existing Condition Waiver. Although the waiver is not available in the Universal Cruise plan, it is offered in the Choice or Luxury Cruise plans.
In the future, you may wish to contact our licensed insurance experts who would be happy to explain any part of the insurance policy. We are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.Mar 08,2019
Most Comprehensive Plans will offer a waiver of pre-existing conditions if you meet the following conditions: You purchase the policy within 10 to 21 days of making your first trip payment; insure ALL prepaid non-refundable expenses prior to your departure date; and be medically fit to travel the day you purchase the policy.
We also have some plans that offer a waiver of pre-existing conditions if you meet the following conditions: You purchase the policy prior to or on the same day as your final pre-paid trip payment; insure ALL prepaid non-refundable expenses prior to your departure date; and be medically fit to travel the day you purchase the policy.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.